Customer Support Coordiantor
2 months ago
_Our client is looking to grow their customer service team and are looking for highly experienced customer service advisors._
- Customer Support Advisors are part of the first line customer support team that put the customer at the heart of everything our client does, delivering a world class experience to our very diverse customer base._
- **NG8, Nottingham**:
- **Monday - Friday**:
- **£23,000 per annum + £2000 BONUS**:
- **25 days annual leave**
**The working shifts are Monday - Friday 3 shifts on a rolling rota**:
- 8.00 - 16.30
- 9.00 - 17.30
- 10.00 - 18.30
**Responsibilities**:
- To deliver an exceptional Customer experience
- To manage the end-to-end customer service experience
- To follow standard documented processes and procedures as required
- To record all customer interaction within company systems
- Taking ownership of operational customer issues through to full resolution
- To build strong working relationships with contracted customers and internal/external stakeholders
- To complete essential administrative tasks associated with the role
**Skills and Experience Required**:
- Excellent customer service experience, ideally on a B2B basis
- Used to working to tight deadlines
- At least 1 year’s experience in a customer facing role
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