Medical Secretary Supervisor

5 days ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The team consists of secretaries, administration staff and apprentices.
The post holder will also provide an efficient, confidential and professional secretarial service to one consultant. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.
The post holder will be responsible for ensuring that the resources within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.
The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.
The post holder will be required to work as part of a team with the speciality co-ordinator(s). Providing cross cover for annual leave and absences where necessary.

Knowledge, Skills and Experience Required

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy

NVQ level three in administration or equivalent experience Minimum 1 years’ experience in a hospital or office environment

Proficient and accurate Audio typing skills of a minimum of 60 wpm

The ability to use a keyboard with a high degree of speed and accuracy or both typing and inputting information.

IT experience of Microsoft Office packages. Computer literate with the ability to input, retrieve and manipulate IT data.

IT capable to ensure proficient use of hospital computer systems

An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls

To be responsible for organising own day to day work and the ability to prioritise workload and to work to deadlines

Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar

Good interpersonal skills for dealing with people internal and external to the organisation

Ability to plan and prioritise own work

Ability to work flexibly within a team

Ability to work quickly and accurately

Ability to use own judgement and initiative as appropriate

Demonstrate secretarial duties to new starters

We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The team consists of secretaries, administration staff and apprentices.

The post holder will also provide an efficient, confidential and professional secretarial service to one consultant. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.

The post holder will be responsible for ensuring that the resources within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.

The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.
The post holder will be required to work as part of a team with the speciality co-ordinator(s). Providing cross cover for annual leave and absences where necessary.

**Responsibilities**:
Line management/supervisory responsibility of non-clinical staff and responsibility for one Clinician.

Identify and provide training, education and development of staff within the team.

Oversee the quality and accuracy of administration tasks and typing standards.

Minor budgetary responsibilities.

Creating a culture of positivity and collaborative working within the team.

Ensuring diversity and inequalities are understood and supported within the team environment.

Managing the pathway for patients referred in under the two-week wait ensuring they are monit

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