Unscheduled Care Medical Secretary, Band 3
3 days ago
Medical Secretary in Unscheduled Care
We are looking for an enthusiastic and personable Medical Secretary to join our friendly and supportive administrative team in Unscheduled Care. The team has just moved into a brand new office on the Gloucester site, which all applicants are welcome to visit in advance. This is an interesting and varied role, which involves regular interaction with doctors, patients and other care professionals. The role will largely be supporting the General Medicine team, but working closely with colleagues who support Emergency Medicine.
The successful applicant will provide a confidential and professional secretarial service to the Unscheduled Care clinical team. Good communication with patients, General Practitioners and other hospital staff is essential to ensure a responsive, high quality service.
We are looking for a motivated individual who believes in an ethos of continual improvement and high quality patient-centred care. The ideal post-holder will be organised and focused, with a keen attention to detail. You will have well-developed communication and time management skills. An ability to prioritise effectively in a busy environment is essential. You will ideally have appropriate secretarial experience in a medical setting.
The post holder will manage consultants correspondence, dealing with telephone calls/typing letters with a potentially distressing or emotional content, audio typing, minute taking for departmental meetings, moving and handling of patient notes daily which are often heavy (10-15kg+), handling patient queries, and liaising with other healthcare professionals in order to support the delivery of Trust activity targets and deliver safe patient care. Computer literate in all Microsoft packages is essential. Ability to multi-task. This is a responsible role, and you will be expected to use your own initiative, make independent decisions and deal sensitively with patients, their relatives and the wider healthcare team.
Knowledge of Trackcare/Infoflex/Digi/PACs
Working as a team player is an integral part of the job role therefore good communication skills are key.
We are a very busy department and we require an energetic, enthusiastic and well organised individual to join our team as a Medical Secretary in the Unscheduled Care Department. You will work alongside a small secretarial team and support secretarial provision for Consultant and Specialist Nurse led inpatient services.
If you like to be kept busy, enjoy variety and have a good eye for detail whilst working under pressure then you could be the person we are looking for.
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
**Referrals & Booking**:
Liaise with the Booking Office regarding patient follow up clinic appointments to ensure that any vacant slots are fully utilised and acted upon, including informing the booking office of Consultant Leave etc.
Liaise with Clinic Prep to ensure patient notes are ready for outpatient clinics.
**Transcription**:
Typing correspondence to patients, GP's, medical staff and any other required addressee, following clinical attendance or other patient contacts as directed by the Admin Manager.
Typing detailed medical reports for legal use when necessary
Take and transcribe minutes as appropriate
**Outcomes and Results**:
Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. chase up requesting investigations, transcription etc.
**Specialty Specific Support**:
Regularly informing the Admin Manager/Supervisor Secretary about progress and flagging up as a matter of urgency any issues, for example, difficult queries from patients etc.
Diary management, including booking meeting dates and venues, organising and distributing paperwork as required by the Admin Manager/Supervisor Secretary.
Supporting Consultant/Doctor staff by assisting with the production/transcription of medical staffing paperwork.
Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals etc.
**Service Improvement**:
As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the Admin Manager/PALS/Supervisor Secretary to respond or escalate appropriately.
**Teamwork**:
To work as part of an Administrative Team working flexibly to ensure that administrative work is shared out
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