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Administration Assistant
4 months ago
The Transfer of Care Hub at Colchester Hospital has an opportunity for an experienced Administration Assistant to join our friendly team.
You will provide efficient and pro-active administration support alongside our existing team and will be a key contact for patients and families dealing with a range of queries.
You will be responsible for working independently providing a full range of secretarial and administrative support and therefore must be highly organised and show the ability to prioritise a busy workload under pressure.
In this role you will be expected to adhere to policies and procedures to provide a comprehensive and high quality service. You will be able to deal efficiently and courteously with patient and staff enquiries.
You will need to demonstrate an interest in the discharge pathway of patients and have some knowledge of the current discharge process within the acute hospital and community setting.
You will need to be an effective communicator in often challenging situations, have good interpersonal skills and feel confident working as part of a small team.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
For full details of the responsibilities and duties of this role please see the attached job description.
