Customer Service Planner

5 days ago


Tewkesbury, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Responsibilities**
- Responsible to plan jobs for success in timeframe directed by the demand lead
- Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted
- Ensuring any risk to planning to timeline required is flagged to the Demand Lead
- Escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time
- Work closely with the OM for support on Engineer planning
- Work closely with the Demand Lead to keep all RW raised within SLA
- Work closely with the Demand Lead to keep all PPM delivered in month

**Measure of success**
- All PPM planned in timeframe
- All RW completed within SLA
- Checking tools CRM data to prevent any previous challenges reoccurring
- Challenges that arise on the day are addressed to enable delivery
- Working ahead to check planned sites, preventing failure

**Main duties**
- Working hours are 40 hours a week to be covered over a 7-day period, the shift pattern will be discussed.
- To complete all engineer work schedules
- Effective utilisation, efficiency and productivity of the field engineers
- High levels of communication with the Reactive team, Governance Compliance team
- Excellent forward planning.
- The effective planning and utilisation using standard times and scheduling tool to aid the completion of all PPMs within the month.
- Meeting and where possible exceeding all SLAs for Attendance and Completion for internal and external resource
- Regular communication with the, Reactive team, Governance Compliance team on issues with engineers and assistance in ensuring the plan is as optimal as possible.
- Communication with the Operations Manager on decisions regarding subcontracting and re-allocate accordingly to the subcontractors
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
- To escalate outstanding jobs ensuring all tasks are mitigated where applicable.
- To oversee items produced in Maximo and Oracle, such as the quality of narrative and accuracy of information
- To provide support to the Management Team and Team Leader
- To ensure that the teams Purchase Orders are raised and approved to pay as soon as reasonably possible
- Internal Outage management

**Qualifications**:
Skills & Behaviours
- Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of daily interaction and workload management of field engineers
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload with accuracy.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive

**Qualifications & Experience**
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system.
- Relevant experience in a Planning role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.



  • Tewkesbury, United Kingdom Paragon Customer Communications Full time

    We are looking for Production Shift planners to work at our Tewkesbury site. You will be working in a busy production environment as part of a team to ensure daily output volume, plan and organise workloads to ensure we meet our Clients service level agreements_._ Experience preferred. Working shift patterns: Monday to Friday. Three rotational shifts of 8...

  • Transport Planner

    7 months ago


    Tewkesbury, United Kingdom William Gilder Group Ltd Full time

    Transport Planner **About the role** Ideally located between Tewkesbury and Evesham, we are a well-established family run business. We operate a large up to date fleet of Vacuum tankers moving non-hazardous liquid waste throughout the UK, and are now looking for an experienced Transport Planner to join our Transport team. **Responsibilities** You will be...

  • Service Planner

    1 month ago


    Tewkesbury, United Kingdom EH20 group Full time

    We are looking for an experienced Administrator to join the team as a 'Service Planner' with one of our Infrastructure & Utilities clients. Role responsibilities: * Assigning and completing all Engineer work schedules, * Use standard times and scheduling tools to aid the completion of all PPMs within the month, * You will be responsible to...

  • Service Planner

    1 month ago


    Tewkesbury, United Kingdom CV-Library Full time

    We are looking for an experienced Administrator to join the team as a 'Service Planner' with one of our Infrastructure & Utilities clients. Role responsibilities: * Assigning and completing all Engineer work schedules, * Use standard times and scheduling tools to aid the completion of all PPMs within the month, * You will be responsible to...

  • Production Planner

    7 months ago


    Tewkesbury, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg Sealing Solutions Tewkesbury is searching for a deadline-driven Production Planner, motivated by the challenge of continuously improving sales forecasts and hitting organisational targets. The Production Planner will organise production according to demand and quality standards. They will also establish that goods are manufactured in an effective...


  • Tewkesbury, United Kingdom William Gilder Group Ltd Full time

    Trainee Transport Planner **About the role** Ideally located between Tewkesbury and Evesham, we are a well-established family run business. We operate a large up to date fleet of Vacuum tankers moving non-hazardous liquid waste throughout the UK, and are now looking for a Trainee Transport Planner to join our Transport team to learn and develop their...


  • Tewkesbury, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Tewkesbury, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Tewkesbury, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...


  • Tewkesbury, United Kingdom Bromford Full time

    Imagine waking up every morning knowing that your work directly impacts people's lives by ensuring their homes are safe, secure, and well-maintained places they can be proud of. That's the opportunity we offer as a **Programme Support Planner.** In this vital role, you'll be the driving force behind delivering exceptional planned maintenance services to our...


  • Tewkesbury, United Kingdom Mitie Full time

    **Job Objectives and Responsibilities** **Responsibilities**: - Responsible to plan jobs for success in timeframe directed by the demand lead - Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted - Ensuring any risk to planning to timeline required is flagged to the Demand Lead - Escalating for support where...

  • Production Planner

    6 days ago


    Tewkesbury, United Kingdom Helander Precision Engineering Full time

    **Production Planner** Tewkesbury, Gloucestershire £30-35k The Production Planner will plan and prepare production schedules and accurate ‘work to’ lists for manufacture of products. **The Production Planner would be responsible for**: - Maintain Item Master in Javelin (lead times, batch quantities) - Ensure BOM and Routings are up to date - Create,...

  • Transport Planner

    5 days ago


    Tewkesbury, United Kingdom The Best Connection Employment Group Full time

    **Title: Transport Planner / Transport Administrator** Our global logistics client urgently requires an experienced Traffic Operator/Planner to work at its client site in Tewkesbury. The role may become permanent following a successful trial period. **Working Hours & Rate of Pay**: - Monday, Tuesday & Friday 05:00 - 09:00 - Tuesdays & Thursdays 05:00 -...

  • UK Planner Position

    3 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Omega Resource Group Full time

    We are seeking a skilled Planner Buyer to join our client's team in Tewkesbury. As a key member of the supply chain, you will be responsible for planning, sourcing, and purchasing goods and services from suppliers, while maintaining excellent relationships with stakeholders across the organization.As a seasoned professional in procurement, you will have a...

  • Planner Buyer

    3 days ago


    Tewkesbury, United Kingdom Moog Inc. Full time

    Join Our Talent Community Achieve remarkable things for our customers, for the company, and for each other Experience job satisfaction in a performance culture that empowers and inspires Enjoy the challenge of creating things that the rest of the world only dreamed of Moog culture is fundamentally about respect **Job Summary** Moog is looking for a...


  • Tewkesbury, Gloucestershire, United Kingdom Penguin Recruitment Full time

    Job Title: Cardiff City PlannerAbout the Company: Penguin Recruitment is a leading recruitment agency specializing in urban planning and development. Our team is dedicated to providing exceptional service and delivering results-driven solutions to our clients.Job Summary:Conduct research and analysis to support planning projects.Prepare planning reports,...


  • Tewkesbury, United Kingdom First Military Recruitment Full time

    **LT35: Customer Service Administrator** **Location**: Tewkesbury **Salary**: £20,000 per annum **Overview**: First Military Recruitment are currently supporting our client in the search for a Customer Service Administrator on behalf of one of our clients. **Duties and Responsibilities of a Customer Service Administrator**: - Answer the phone in a...


  • Tewkesbury, United Kingdom RE Recruitment Full time

    My client based in Tewkesbury just off the M5 are looking for a Customer Service Coordinator to join the ever-growing team. With plenty of opportunity for growth and a chance to join an established company this is a fantastic opportunity. Working Mondayto Friday 08:00 - 17:00pm with a salary of c£22 this is a brilliant position. Roles and Responsibilities...


  • Tewkesbury, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are looking for a Customer Service Sales person to join their client, a successful and stable family run business with a fantastic reputation, offering bespoke products to their customers. This role is not a cold calling role, thereis an element of soft selling/customer service but no hard sales, all work is generated through good...


  • Tewkesbury, United Kingdom Compass Group Full time

    **Customer Services Assistant - Imjin Barracks** - £10.70 per hour - 30 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that...