Customer Service Planner

6 months ago


Tewkesbury, United Kingdom Mitie Full time

**Job Objectives and Responsibilities**

**Responsibilities**:

- Responsible to plan jobs for success in timeframe directed by the demand lead
- Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted
- Ensuring any risk to planning to timeline required is flagged to the Demand Lead
- Escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time
- Work closely with the OM for support on Engineer planning
- Work closely with the Demand Lead to keep all RW raised within SLA
- Work closely with the Demand Lead to keep all PPM delivered in month

Measure of success
- All PPM planned in timeframe
- All RW completed within SLA
- Checking tools CRM data to prevent any previous challenges reoccurring
- Challenges that arise on the day are addressed to enable delivery
- Working ahead to check planned sites, preventing failure

**Main Duties**
- Working hours are 40 hours a week between Monday to Friday between 7am to 7pm as required
- To complete all engineer work schedules
- Effective utilisation, efficiency and productivity of the field engineers
- High levels of communication with the Reactive team, Governance Compliance team
- Excellent forward planning.
- The effective planning and utilisation using standard times and scheduling tool to aid the completion of all PPMs within the month.
- Meeting and where possible exceeding all SLAs for Attendance and Completion for internal and external resource
- Regular communication with the, Reactive team, Governance Compliance team on issues with engineers and assistance in ensuring the plan is as optimal as possible.
- Communication with the Operations Manager on decisions regarding subcontracting and re-allocate accordingly to the subcontractors
- In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
- To escalate outstanding jobs ensuring all tasks are mitigated where applicable.
- To oversee items produced in Maximo and Oracle, such as the quality of narrative and accuracy of information
- To provide support to the Management Team and Team Leader
- To ensure that the teams Purchase Orders are raised and approved to pay as soon as reasonably possible
- Internal Outage management

**Person Specification**

**Skills & Behaviours**
- Reliable and ability to get on with others, with excellent verbal reasoning skills
- Experience of daily interaction and workload management of field engineers
- Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload with accuracy.
- Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
- Customer Care - Capable of delivering results and meeting customer expectations
- Commercially aware with a clear focus on high quality and control of cost
- Self-motivated, tenacious and result-oriented with a positive outlook
- Calm under pressure
- Assertive

**Qualifications & Experience**
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo or similar CAFM system.
- Relevant experience in a Planning role using business in-house systems together with Microsoft packages
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.



  • Tewkesbury, United Kingdom Paragon Customer Communications Full time

    We are looking for Production Shift planners to work at our Tewkesbury site. You will be working in a busy production environment as part of a team to ensure daily output volume, plan and organise workloads to ensure we meet our Clients service level agreements_._ Experience preferred. Working shift patterns: Monday to Friday. Three rotational shifts of 8...

  • Planner Buyer

    4 weeks ago


    Tewkesbury, United Kingdom Moog UK Full time

    Moog is looking for a Planner Buyer to join the Aircraft part of our business at our state-of-the-art facility in Tewkesbury. At Moog, were focused on the customer and for us, this means designing complex mechanical products that are often bespoke and high-profile. As the Planner Buyer, you will build on new and existing relationships with suppliers. Youll...

  • Production Planner

    5 months ago


    Tewkesbury, United Kingdom Trelleborg Sealing Solutions (TSS) Full time

    Trelleborg Sealing Solutions Tewkesbury is searching for a deadline-driven Production Planner, motivated by the challenge of continuously improving sales forecasts and hitting organisational targets. The Production Planner will organise production according to demand and quality standards. They will also establish that goods are manufactured in an effective...


  • Tewkesbury, United Kingdom Bromford Full time

    Imagine waking up every morning knowing that your work directly impacts people's lives by ensuring their homes are safe, secure, and well-maintained places they can be proud of. That's the opportunity we offer as a **Programme Support Planner.** In this vital role, you'll be the driving force behind delivering exceptional planned maintenance services to our...

  • Production Planner

    1 week ago


    Tewkesbury, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Production PlannerAbout the Role:We are seeking an experienced Production Planner to join our team at Omega Resource Group. As a key member of our production planning department, you will play a crucial role in ensuring the smooth coordination of materials and production schedules.Responsibilities:Develop and manage production schedules to ensure...

  • Programme Planner

    1 month ago


    Tewkesbury, Gloucestershire, United Kingdom Bromford Full time

    Deliver a Cost-Effective Maintenance ServiceWe are seeking a Programme Support Planner to join our team and play a vital role in delivering a cost-effective, customer-focused maintenance service within our Planned Programme Delivery teams. You should have strong IT skills, with the ability to use scheduling software and other tools to manage the daily...


  • Tewkesbury, Gloucestershire, United Kingdom Bromford Full time

    About the Role:We are seeking a highly organized Programme Support Planner to join our team at Bromford, a leading housing association. As a key member of our Planned Programme Delivery team, you will play a vital role in delivering a cost-effective, customer-focused maintenance service.Key Responsibilities:Manage and coordinate the delivery of planned,...


  • Tewkesbury, United Kingdom Bromford Full time

    Here at Bromford our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. As a Stock Condition Survey Planner, you will work closely with our surveyors in the asset data and...


  • Tewkesbury, United Kingdom Compass Group Full time

    **Customer Services Assistant - Imjin Barracks** - £10.70 per hour - 30 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that...


  • Tewkesbury, United Kingdom JUICE RECRUITMENT Full time

    Juice Cheltenham are currently recruiting for a Customer Service Administrator to support there growing friendly team **Key Responsibilities**: - Process appropriate documentation for all customers - Office duties - Effectively utilise the database and Microsoft Office software packages including Word, Excel, Outlook etc. to support administrative...


  • Tewkesbury, Gloucestershire, United Kingdom Compass UK & Ireland Full time

    At Compass UK & Ireland, we're on a mission to deliver exceptional customer experiences. As a Customer Service Assistant, you'll be part of a passionate and friendly team working in a fast-paced environment.Key responsibilities include:Providing top-notch customer service to Defence clientsWorking collaboratively with colleagues to achieve team...


  • Tewkesbury, Gloucestershire, United Kingdom Bromford Full time

    We are seeking a skilled Customer Service Specialist to join our income management team. Our team is responsible for income collection and providing guidance to customers on benefits and income maximization.


  • Tewkesbury, Gloucestershire, United Kingdom Markerstudy Group Full time

    Auto Windscreens, a leading automotive glazing company, is seeking a Customer Service Administrator to join our team at our Tewkesbury service centre.Your role will involve:Providing exceptional customer service and support to internal colleagues and customers.Ensuring the efficient running of the scheduling system and communicating changes to the team and...


  • Tewkesbury, Gloucestershire, United Kingdom Hilton Hotels Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a highly motivated and enthusiastic Food and Beverage Assistant to join our dynamic team at Hilton Hotels. In this role, you will have the opportunity to work in a fast-paced environment, providing exceptional customer service and creating memorable experiences for our guests.About the Role:This is an...


  • Tewkesbury, United Kingdom Aesthetikkaa Ltd Full time

    **About us** Aesthetikkaa Ltd is a small business in Tewkesbury. We are agile, professional, and our goal is to ensure all our clients leave happy and have someone to discuss their treatments with, alongside being advised on the best treatment for them. We are a friendly team and love to have fun and laugh but always remain professional and safe. We offer...


  • Tewkesbury, United Kingdom Compass UK & Ireland Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team working...

  • Planner Buyer

    6 months ago


    Tewkesbury, United Kingdom Moog Inc. Full time

    Join Our Talent Community Achieve remarkable things for our customers, for the company, and for each other Experience job satisfaction in a performance culture that empowers and inspires Enjoy the challenge of creating things that the rest of the world only dreamed of Moog culture is fundamentally about respect **Job Summary** Moog is looking for a...


  • Tewkesbury, United Kingdom Aesthetikkaa Ltd Full time

    **About us** We are a small clinic offering many aesthetic and beauty treatments. There are opportunities to develop and grow your skills in the industry while working in customer services. Our work environment includes: - Modern office setting - Modern office setting - Growth opportunities - Regular social events - Relaxed atmosphere - On-the-job...


  • Tewkesbury, United Kingdom Markerstudy Group Full time

    Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our busines. We currently have exciting opportunity for a Customer Service Administrator to be based at our Tewkesbury service centre! Your official role title would be Deployment Centre Agent and you would be...


  • Tewkesbury, United Kingdom First Choice Recruitment Services Full time

    An immediate start on a temp to perm basis is available for this opportunity. Our client is looking to recruit an administrator to join their small friendly customer service team, providing excellent customer service and data processing skills, you would be supplying a great range of products to trade, and e-commerce customers based in a newly refurbished...