Programme Support Planner

6 months ago

Tewkesbury, United Kingdom Bromford Full time

Imagine waking up every morning knowing that your work directly impacts people's lives by ensuring their homes are safe, secure, and well-maintained places they can be proud of. That's the opportunity we offer as a **Programme Support Planner.**

In this vital role, you'll be the driving force behind delivering exceptional planned maintenance services to our customers. Your primary responsibilities revolve around meticulously scheduling operative diaries to maximise productivity and providing an outstanding customer experience. This includes prioritising appointments, emergency jobs, and complaint resolutions with a keen eye for efficiency.

What sets a great Programme Support Planner apart is the ability to thrive in a dynamic environment. You'll need to adapt schedules proactively, accommodating changes like sickness, cancellations, and unforeseen circumstances with creative problem-solving skills. Analysing demand data and recommending resource allocation strategies will also be key to your success.

We don't just stop at our own teams, either. You'll coordinate sub-contractor performance to ensure consistent, high-quality service delivery across the board. Safety is paramount, so understanding health and safety protocols while booking equipment checks is essential.

**To Join our team, you'll need**:

- Previous experience in a planning, scheduling or coordinating position
- Excellent decision-making and prioritisation abilities
- IT proficiency and strong data analysis skills
- First-rate communication and customer service skills
- An ability for building collaborative relationships
- To be a great ambassador for Bromford.

This is more than just a job - it's an opportunity to be part of an organisation certified as a Great Place to Work. We're looking for passionate individuals committed to service excellence and continuous improvement.

Due to the nature of the role, a basic DBS check will be undertaken.

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