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Debt Advisor X 5

2 months ago

Brighton, United Kingdom Pensions Regulator Full time

**Details**:
**Reference number**:

- 286078**Salary**:

- £27,410- per annum dependent on skills and experience, plus excellent benefits package**Job grade**:

- Other- R&O 11 - Officer**Contract type**:

- Permanent
- Fixed Term**Length of employment**:

- 2 x Permanent and 3 x FTC until 31st March 2024**Business area**:

- TPR- Corporate Services**Type of role**:

- Finance**Working pattern**:

- Flexible working**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Brighton, South East England, BN1 4DWAbout the job

**Job summary**:
**About us**

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.

**Job description**:
**Role**

We’re looking for 2 x Debt Advisors to deal with the outstanding debt and action the debt recovery processes.

**Responsibilities**

You will be responsible for:

- Collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling.
- Resolution of debtor queries received through various channels within SLA (Service Level Agreement).
- Deal with Hardship requests and payment plans.
- Deal with reviews of cases and any associated write offs.
- Dealing with payments, reconciliations, and banking processes.

**Person specification**:
**Essential and Desirable Criteria**
- Knowledge of all aspects of Debt Recovery
- Experience of invoicing and banking processes and functions as well as reconciliations
- Experience of dealing with inbound calls in a Debt Recovery function
- Sales ledger experience including reconciliation of payments.
- Ability to resolve complicated queries

**Person Specification**
- Can do approach
- Communication skills at all levels
- Attention to detail and accuracy
- Personable and a team player
- Excellent customer service

**Benefits**:
**Salary and benefits**

As well as a starting salary of £27,410, we offer:

- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton.

Things you need to know

**Selection process details**:
**How to apply**
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period

We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

Please be aware, as we work within a hybrid environment, unless specified we will be holding interviews through Microsoft Teams for the foreseeable future.

The Pensions Regulator is an arm’s length government body and part of the public service.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**W