Customer Service

2 weeks ago

Altrincham, United Kingdom Page Personnel Full time

Well established client.
- Autonomous Role.

**About Our Client**:
This role is responsible for providing administrative support for all aspects of the work of the People function, to ensure the provision of a quality HR support and advice service to all employees throughout the employee journey, and supporting in the delivery of the people and culture strategy. The People & Business Support Administrator also provides office management-type support and administrative services across the organisation, to ensure the smooth running of the Altrincham head office and associated business activities.
- Undertaking general HR administrative and support duties across the whole employee life cycle, including the maintenance of systems and files, in support of the work of the People function.Supporting the People Director and the People & Business Support Executive in advising and supporting all colleagues on key HR processes and issues, triaging (and dealing with, where able) queries across the whole employee life cycle to ensure an excellent customer service.Supporting the Talent Acquisition Specialist with all aspects of recruitment, induction and onboarding administrative processes and tasks.Supporting People function colleagues with the collation and production of data, metrics and reports.Providing general administrative and office management-type support across the business, including proactively managing office supplies, and managing both internal and external room bookings and room facilities.Supporting the Facilities Manager by proactively identifying and escalating maintenance, cleanliness and health & safety issues throughout the office environment.Working with the wider People function to support with the design, building and implementation of employee and manager guidance materials, such as toolkits, guidelines and processes across the whole employee lifecycle.Working with the wider People function to identify process improvements and simplifications to ensure a quality employee experience.

**The Successful Applicant**:

- ** Work experience -** previous experience of working in a front-line reception or office-management administration/support role, providing a quality administrative service to employees and people managers.
- **Stakeholder communication -** approachable, personable and confident, with the ability to effectively engage, communicate and work closely with a variety of stakeholders across the organisation.
- **Organisational skills -** excellent organisational and administrative skills, with a strong attention to detail.
- **Confidentiality & integrity -** ability to manage highly-confidential information with the utmost discretion, and act with integrity at all times.
- **Initiative -** can-do attitude, with the ability to work on own initiative, manage own workload and prioritise varied tasks and competing demands on time.
- **Continuous improvement -** ability to continually critically review and evaluate processes, systems and ways of working, to drive improvements and efficiency.
- **Self-**motivation & growth mindset -** self-motivated with a proactive attitude, and the desire to develop both personally and professionally
- **Work experience -** previous experience of working in a HR administration role, supporting the work of the People function, and providing a quality HR administration service to all employees and people managers.
**Hybrid working environment -** previous experience of delivering effective administrative support to both on-site and remote colleagues.

**What's on Offer**:

- 28 Days Holiday + Bank Holidays
- Employer pension contribution
- Additional annual leave purchase scheme
- Flexible working hours & hybrid working
- Enhanced company sick pay
- Office refreshments
- & many more

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