Contact Centre Agent- Weekend Out of Hours

1 week ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.

As part of our continued growth, the opportunity has arisen for a Contact Service Agent working from home. To ensure smooth running of the department by answering calls in a timely and efficient manner, to provide an excellent level of customer service on an inbound and outbound call basis. Working Saturday and Sunday - 1am to 9am including a 30-minute paid lunch. Training (up to 3 weeks takes place at the Leicester Office during weekdays, must be able to commit).

**KEY ACCOUNTABILITIES**
- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
- Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
- Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorisation as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

**COMPETENCIES**
- IT literate, technology skills, decision making skills, problem solving skills, ability to effectively deal with people, excellent proficiency and navigation skills around a PC, excellent keyboard skills, excellent telephone manner

**CORE QUALITIES AND ATTRIBUTES**
- Excellent verbal Communication, Listening, Data Entry Skills, People Skills, Customer Focussed, Customer Service skills, Attention to Detail, Professionalism, Multi-tasking abilities, Consistency, Flexibility.

In return Bellrock are offering £9.60 per hour. Working hours are Saturday - Sunday based on 16 hours per week. 1am to 9am.

STRICTLY NO AGENCIES PLEASE.

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