Customer Service Officer- Welsh Speaking

2 weeks ago


Gwynedd, United Kingdom SuperTemps Full time

Do you love dealing with people? Would you like to showcase your passion for customer service by joining a well-established, forward-thinking company in a job that offers a competitive salary and career development?

In the Customer Services Officer job, you will be responsible for:

- Ensuring the successful delivery of services to customers; tenants, and service users
- Being the first point of contact for all customers requiring housing advice and support
- Responding to any housing need or relocation requests, queries or complaints
- Offering a range of timely and applicant specific housing options advice and referring customer through other services
- Providing and assisting with general administration activities including monitoring, updating and maintaining records or supporting the timely communication to others (for example letters, mail shots etc).
- Assisting colleagues across the service in providing information and responding to complex case enquiries from external support

To be considered for the Customer Advisor job you must have:

- Previous experience working within a customer facing, housing environment
- Ability to communicate in Welsh fluently - ideally 1st language (essential)
- Knowledge and experience of office practices
- Strong IT skills including Microsoft Office packages
- Initiative and ability to work independently making well-judged decisions
- Accuracy and attention to detail in data entry
- Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties
- Planning, prioritising and organising skills

If you are an ambitious individual looking for your next challenge then we would love to hear from you today

Supertemps Limited is acting on behalf of our client as an employment agency.



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