Victim Service Co-ordinator Volunteer

3 weeks ago

Birmingham, United Kingdom West Midlands Police Full time

**Victim Service Co-ordinator Volunteer - Perry Barr**

**Closing Date: Wednesday 10th May 2023**

**Who we are**:
The Public Protection Team are a specialist team of officers and staff who cover a range of work supporting investigations for domestic abuse victims. Split across the whole of the West Midlands we currently have three geographical hubs in Perry Barr, Coventry and Oldbury. The team work 7 days a week on days and lates and can often be found working into the early hours of the morning to ensure a change against some of our most harmful suspects.

**Why we need your help**:
Due to the high number of cases, the large number of staff working through our teams, we know that updating victims and ensuring we have those links is sometimes a challenge for us. We are looking for keen and willing volunteers to bridge the gap between our investigation team and our victims, ensuring we are delivering the best service we can to all those needing our support. We are also keen to hear from those who would be willing to support a monthly audit process in each of our sites. Investigations will be prepared and collated by a volunteer who would visit these sites and interact with the staff, getting them ready for review by a select panel of internal and external partners to help and inform our service delivery.

**We are looking for a team of enthusiastic volunteers to assist us with any of the following**:

- Liaise with the staff at our PPU sites to ensure victims of crime receive call backs
- Ensure information is handed over to rotating teams to ensure nothing is missed
- Assist in collating a number of reports and reports
- Collate 999/101 calls, interviews and information regarding deployment

**Skills and Experience**:

- Hard working and able to manage multiple tasks at a time
- Friendly and approachable
- Good communications skills & a good level of written and spoken English
- Reliable with good time-keeping skills
- Happy to work independently or as part of a team
- Attention to detail and good observational skills
- Administration skills (Microsoft Office, Internet)
- Great interpersonal skills

**Hours**:
We are looking for volunteers to commit at least 16 hours per month ideally for a minimum of 12 months. Time and date to be agreed with the department supporting the volunteer

**Vetting**:
Successful applicants will be required to pass police vetting

**Contact**:
**"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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