Sales Support Administrator

3 days ago


Birmingham, United Kingdom Base Materials Ltd Full time

**Sales Support Administrator**

**Up to £25,000 per annum**

**Full time / Part Time will be considered**

**33 days’ holiday, bonus, contributory pension + other benefits package.**

**Location - Frankley (B45 0LD) or Whetstone (LE8 6NU)**

**Summary of Position**

Responsible for the efficient administration of sales orders and stock levels and close collaboration with the warehouse team to ensure goods are picked and packed in a timely manner ensuring that delivery and stock targets are maintained.

Your main duties will include:

- Inputting of sales orders onto the system for the UK and other countries
- Inputting and maintaining data on CRM
- Preparing and running reports for customers, ensuring customers complete their monthly consignment stock take, replenishing stock via sales order and issuing corresponding sales invoice
- Assisting with the meeting of SLAs and KPIs, and providing support in the management of our customers
- Sales and sales demand reporting
- Attending and contributing to meetings when requested
- Working closely with other departments to resolve issues and queries
- Sample requisitions
- Job-sheet and picking note generation
- Stock counts of Consignment Stock - escalating any queries as appropriate
- Raising various sales-related documents, including export and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc
- General administration duties and other tasks as requested

**Essential experience/background**

This role requires someone with:

- Working knowledge and understanding of Sage 50 and Salesforce CRM
- Good literacy and numeracy (GCSE Grade C/4 or above in English and Maths)
- Two or more years in an administrative role
- Sales support and customer service experience
- Experience of direct telephone contact with customers
- An administrative qualification would be advantageous e.g. NVQ Business Administration
- Knowledge of export processes and documentation would be hugely advantageous
- Competent use of Microsoft Office software
- Strength of character
- Positive work attitude
- Good listening skills
- Confident communicator
- Articulate, numerate and literate - fully fluent in English
- A methodical and logical approach
- High degree of accuracy and attention to detail
- Ability to learn quickly

NO AGENCIES PLEASE

**Job Types**: Full-time, Permanent, Part-time

**Salary**: Up to £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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