Operations Administrator Mobile Telecoms

7 months ago

Belfast, United Kingdom Radius Payment Solutions Ltd Full time

**Salary**: up to £23,000 to £25,000 DOE

**Location**: Waters Edge, Clarendon Dock, Belfast, BT1 3BH

**Working Hours**: Monday to Friday, 08:30am - 5pm (37.5 hours a week)

**Job Purpose**

The role of Customer Service Co-ordinatoris really important to us. You will be responsible for building and sustaining a first-class relationship with all customers within the implementation journey of mobile orders as well as managing customer expectations, quoting realistic timeframes to complete tasks, in line with workload.

**Your responsibilities day to day will be**
- Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
- Manage customer expectations always - quoting realistic timeframes to complete tasks, in line with workload.
- Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Updating of all assets in line with company guidelines and billing requirements.

**What do we expect of you?**
- Experience within a customer focused environment.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Strong customer service skills
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Benefits include.**
- 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
- 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
- Company sick pay, life assurance and pension
- Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
- Friendly and supportive team working environment that encourages opportunities for self-development
- Monthly dress down days for charities chosen by our employees
- .and much more

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

Customer service advisor, Account Manager, Key Accounts Manager, Client Support, Account Management, Client Retentions Advisor, Senior Account Manager, SEO Account Manager, Telecoms, Telecommunications, Account Manager. Sales,

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

Reference ID: Operations Administrator

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