Technical Support Executive
3 months ago
Yellowcom Ltd are one Scotland and Ireland’s most successful independent Communications Companies. A specialist provider of Telecoms Installation, Maintenance and support to the Telecoms Channel. We operate Locally, Nationally and internationally and have a large Client base which continues to grow. We offer a full and comprehensive Telecoms Consultancy, installation and maintenance service, and In line with ongoing business success and customer service level agreements and commitments, we now seek to grow our technical support team.
We haves offices in Glasgow, Dublin & Belfast with this position based at 37a Stockman's Way, Belfast.
Key Responsibilities:
- Providing a first line support service to our customers in a professional manner
- Taking ownership of customer enquiries and managing to completion (enquires will vary but will mainly concern the customer’s mobiles, phone system, broadband)
- Customising phone systems remotely as per customer requests
- Troubleshooting faults with regards to the customer's phone system, broadband & mobiles
- Contribute to the continuous improvement of current processes and procedures
The Person, We are looking for someone who has the following skills/experience:
- Technically minded with strong problem-solving skills
- Excellent interpersonal, communication and influencing skills
- Highly organised, logical and methodical approach to work
- An emphasis on accuracy and attention to detail
- Identify and act on opportunities to improve the customer experience
- Energetic and positive outlook is a must
- Advantageous to have experience within telecoms industry but not essential
**Job Types**: Full-time, Permanent
**Salary**: £18,000 - £24,000 per year depending on experience.
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£24,000.00 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: In person
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