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Customer Service

7 months ago

Belfast, United Kingdom Radius Payment Solutions Full time

**Location**:Radius Connect Belfast Water’s Edge| 25 Clarendon Road| Clarendon Dock Belfast | BT1 3EP

**Hours**:Monday to Friday, 8.30am to 17.00pm

**Salary**:

- Available on request

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable **Mobility**, **Connectivity **and **Technology** solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**

The role of Client Services Executive is important to us. You will be responsible for operate within our Mobile Client Services Team as part of our Telecoms Division, responsible for providing internal and external customer support and delivering quality customer service to help retain and grow the Radius Connect customer base.

**Your responsibilities day to day will be**
- Providing quality customer service, including interacting with customers, and answering customer enquiries.
- Ensure phone answering takes priority and is answered in line with company guidelines.
- Build and sustain strong relations with new and existing customers.
- Provide 1st line customer support for faults, service issues and repairs.
- Delivery of KPI’s relating to customer satisfaction.
- Work closely with other teams in the business, such as Sales, Field Service and Accounts.
- Keep up to date on Company product portfolio and tariffs.

**What do we expect of you?**
- Good communication skills, with the ability to communicate at all levels.
- The ability to multi-task and work comfortably under pressure in a fast paced, changing environment.
- The ability to work effectively as part of a team.
- Experience of managing customer accounts and dealing with customer query's is desirable.
- Knowledge of Microsoft Office
- Teams, Word, Excel etc.

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

**Still curious?**

Direct Line +44 2896948721

Recruitment Line: +44 1270 507 376

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team_