Customer Services Assistant

3 weeks ago


Belfast, United Kingdom Ashton Recruitment Full time

Ashton Recruitment require a Customer Services Assistant for our client based in Belfast

Position: Customer Services Assistant

Location: Belfast

Duration: Temporary

Rate of Pay: £10.60 per year

Hours of Work: Monday-Friday 09:00-17:30

Duties will include (but not be limited to):

- Interacting with and assessing customer’s needs in relation to service delivery, delivering information in relation to customer enquiries and resolving customer enquiries at the first point of contact where appropriate, including identifying and helping to mitigate instances of service failure.
- Acting as an advocate for the customer at all times and contributing to the delivery of an enhanced customer service experience which promotes digital first and supports the development of a customer centre of excellence within the council.
- Participation is required to support the provision of a reactive emergency response service and this may require some out of hours working.
- Process and respond to a range of requests, queries and issues from customers (face to face, telephone, online) in a professional and timely manner that effectively addresses the concern/query raised, while managing customer expectations in line with relevant service standards. 2. Regularly update and maintain the service catalogues as directed, ensuring they meet current business and service level requirements.

Essential Criteria:

- using standard IT systems, and preferably specialist CRM systems, to accurately record customer information and contribute to the effective performance management of a customer service function; and
- assisting customers effectively by resolving a range of requests, queries and issues by providing relevant information and, or signposting to appropriate services.

Ashton Recruitment is acting as a Recruitment Business

**Job Types**: Full-time, Temporary contract

**Salary**: £10.60 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

**Experience**:

- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)
- CRM software: 1 year (required)

Work Location: One location



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