Service Controller
7 months ago
**Role Description**
We are seeking a highly motivated and detail-oriented Service Controller to join our team. As a Service Controller, you will be responsible for providing exceptional service and support to our engineers. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent service.
This is a full-time on-site Service Controller role located in Uckfield. The Service Controller will be responsible for monitoring and controlling the flow of services provided by the company, ensuring that all services are delivered on-time and to the highest standards. The Service Controller will also be responsible for managing and developing relationships with customers, as well as overseeing the scheduling of technicians and engineers.
**Responsibilities**:
- Provide accurate and timely information to customers regarding product features, pricing, and availability
- Process customer orders, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Assist with administrative tasks as assigned
Qualifications:
- Strong organizational and time-management skills
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectivel
- Ability to work well under pressure and prioritize tasks effectively
- Experience in scheduling and workload planning**Salary**: £20,233.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: JW63
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