Customer Service

2 weeks ago


Bristol, United Kingdom HGV Drivers UK Full time

**Ongoing role available to work in our Shipping office at Wick, BS30 5SJ.**

The role will be week to week ongoing, starting ASAP, all training will be completed on site in Wick office.

**Main Duties & Responsibilities**:

- Take customer orders for locally shipped plants through multi-channel (telephone and digital)
- Manage programmed orders and services
- Manage plant and truck capacities daily in line with targets KPIs
- Ensure product is despatched to the customer on time
- Liaise with plant managers and hauliers to ensure smooth running of daily operations
- Modify in-process orders at customer request
- Work pro-actively to establish the feasibility of customer requests
- Plan future plant and truck availability.
- Manage late loads - including a timely notification of these issues to all the relevant parties.
- Work closely with colleagues in other departments to ensure that orders are dealt with in accordance guidelines.
- Proactively resolve customer issues/complaints or changes in the requested order
- Identify the need for order re-negotiation.
- Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency

**Experience & Qualification**:

- Excellent customer service skills
- RMX / SAP experience desirable
- Experience of planning workload of drivers / despatch of products would be an advantage
- Experience of the Gloucester / Cheltenham / Witney geographical area desirable
- Experience of driver hours regulations desirable
- Experience of working in fast paced / high call traffic environment essential
- Digital Savvy

**Shift**:
Monday - Friday
07.00-16.00 or 07.30-16.30
With 45 mins lunch break
£12.50ph

**Job Types**: Full-time, Temporary contract
Contract length: 0-12 months

**Salary**: £12.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bristol, BS30 5SJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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