Customer Service

Found in: beBee jobs GB - 2 weeks ago


Bristol, Bristol, United Kingdom Coutts Full time

Join us as a Customer Service & Operations Analyst

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced roleThe position involves a hybrid work arrangement with 2 days in the Bristol office and 3 days at homeThis role is being offered on 9 month secondment basisWhat you'll do In this critical role, you will provide essential support to customers an colleagues by addressing enquiries, supporting business operations and understanding customer needs to enhance efficiency through suggested improvements. You will handle cash transfers directly with counterparties for ISA's, Junior IA's and investment accounts in a fast paced environment. We seek a productive individual to thrive in this high volume fast paced role You'll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiencyWorking closely with operational centres, providing coaching and support to increase efficiency and knowledgeKeeping accurate records of day to day operations, logging incidents and identifying trendsReviewing manual or ineffective processes which could be automated or enhancedMaintaining a focus on improving our customer service and experiencesThe skills you'll need To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout You'll also need: Experience of analysing and using performance dataThe ability to convey information in a simple and understandable wayAn understanding of contact centre operations and performance metricsMicrosoft Office skills, including PowerPoint, Excel and Word
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