Arrears Case Consultant

2 weeks ago

Bristol, Bristol, United Kingdom Bank of Ireland Full time

What is the opportunity

Our purpose is to enable our customers, colleagues and communities to thrive. In this role, you will have the opportunity to make a real difference to customers who are in financial difficulty. You will receive training and ongoing support from Coaches and Managers and be provided with the tools to develop additional skills to progress your career.

In this role you will:
  • Contacting customers to understand their financial circumstances
  • Managing effectively your own caseload, ensuring your actions are in line with the required regulatory framework.
  • Using negotiating and influencing skills to agree a sustainable strategy. Signposting customers to agencies that can provide further support (eg. external agencies and debt advice organisations).
  • Monitoring ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate.
  • Acting in line with Consumer Duty, considering all suitable options available to the customer whilst ensuring risk to the bank is minimised.
What will make you stand out?

Experience in a customer service orientated role and demonstrated passion for delivering brilliant customer service.

Well-developed communication skills.

Strong time management skills, with the ability to balance service excellence with operational effectiveness within a fast paced environment.

Confident in using multiple computer systems.

The ability to work as part of a dynamic team.

Ability to assess financial information and make risk based decisions.

Debt recovery, credit control or litigation experience.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Collections and Recoveries Department is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.

We listen to and understand our customers, always aiming to serve them brilliantly. Working collaboratively we keep an open mind and can-do attitude to find tailored solutions to our customer's challenging situations, whilst minimising losses to the Bank.

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 26 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career



Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Manage Risk - Self
  • Accountable - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

  • Consultant - P3M

    2 weeks ago

    Bristol, Bristol, United Kingdom Squarcle Full time

    Squarcle is a growing supply chain and performance excellence consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design.Below covers everything you need to know about what this opportunity...

  • Consultant Gastroenterologist/Endoscopist

    4 weeks ago

    Bristol, Bristol, United Kingdom Practice Plus Group Full time

    About The RoleAn exciting opportunity has arisen to join our multi-discipline medical team. You will be a highly valued member of our team bringing your expertise and skills in Gastroenterology and Endoscopic procedures. You'll provide high quality gastrointestinal service for the population of Bristol in a clean and modern hospital.As a Practice Plus Group...

  • Consultant Orthopaedic Surgeon

    3 weeks ago

    Bristol, Bristol, United Kingdom Practice Plus Group Full time

    About The RoleAn exciting opportunity has arisen to join our Multi-discipline medical team. You will be a highly valued member of our team bringing your expertise and skills in orthopaedics, particularly hip and knee replacement surgery.As a Practice Plus Group Consultant you will have access to great facilities in a well-structured and relaxed environment....

  • Consultant Anaesthetist

    3 weeks ago

    Bristol, Bristol, United Kingdom Practice Plus Group Full time

    About The RoleWe are seeking a career anaesthetist in Bristol who is ready to join a small team of dedicated clinicians striving for excellence in an efficient unit whose main workload is Orthopaedics but also includes General Surgery, Gynaecology, ENT and Urology.We would expect you to have pride in the quality of your work, be well versed and involved in...

  • Innovation Squad Lead and Head of Hub

    5 days ago

    Bristol, Bristol, United Kingdom AXA Group Full time

    1. AXA GROUP OPERATIONS AND GROUP DATA, AI & INNOVATIONIn recent years, significant work has been done to digitize AXA's business model. Nevertheless, due to massive technological changes, customers' expectations and behaviors have considerably evolved. Thus, we are convinced that we must accelerate our technological transformation to achieve our ambition to...

  • Arrears Case Consultant

    2 weeks ago

    Bristol, United Kingdom Bank of Ireland Full time

    What is the opportunity Our purpose is to enable our customers, colleagues and communities to thrive. In this role, you will have the opportunity to make a real difference to customers who are in financial difficulty. You will receive training and ongoing support from Coaches and Managers and be provided with the tools to develop additional skills to...

  • Senior Safety Case Consultant

    3 weeks ago

    Bristol, United Kingdom JAM Recruitment Ltd Full time

    Would you like to join an international defence company to support their clients by improving the capability, reliability and availability of their most critical assets? Due to continued investment, this global business is currently looking for a Senior Safety Case Consultant to join their existing team in in Stoke Gifford on a 12 month contract.The RoleAs a...

  • Nuclear Safety Case Consultant

    2 weeks ago

    Bristol, United Kingdom Frazer-Nash Consultancy Full time

    Description Job Title: Nuclear Safety Case Consultant Salary range: £50,000 to £70,500 per annum Location: Bristol is preferable but would consider any office for the right candidate. Working Pattern: We operate a flexible hybrid working pattern at Frazer-Nash, with time split between the office, client sites and working from home. ...

  • Senior Safety Case Consultant

    2 weeks ago

    Bristol, United Kingdom ARM Full time

    Role Details: Bristol hybrid, with regular visits to Bristol. 12-Month Contract Negotiable rate of pay Inside IR35 36 Hours Per weekAbout the Role: The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Key Responsibilities Include: Providing nuclear safety input to design projects Preparing...

  • Business Case Consultant

    2 days ago

    Bristol, United Kingdom Datasource Full time

    **Introduction**: **Our client works very closely with the Public Sector, Defence and Nuclear clients on high value business cases to turn them into high value procurements and return on investments.** For senior level roles, they are looking for someone who can lead the development of robust Business Cases for their clients, to the HM Treasury Green Book...

  • Senior Safety Case Consultant

    7 days ago

    Bristol, United Kingdom Energy Jobline CVL Full time

    Role Details: Bristol hybrid, with regular visits to Bristol. 12-Month Contract Negotiable rate of pay Inside IR3536 Hours Per weekAbout the Role: The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Key Responsibilities Include: Providing nuclear safety input to design projects Preparing and...

  • Senior Safety Case Consultant

    7 days ago

    Bristol, United Kingdom ARM Full time

    Role Details: Bristol hybrid, with regular visits to Bristol. 12-Month Contract Negotiable rate of pay Inside IR3536 Hours Per week About the Role: The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Key Responsibilities Include: Providing nuclear safety input to design projects ...

  • Senior Safety Case Consultant

    6 days ago

    Bristol, United Kingdom Advanced Resource Managers Ltd Full time

    Role Details: Bristol hybrid, with regular visits to Bristol. 12-Month Contract Negotiable rate of pay Inside IR3536 Hours Per week About the Role: The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Key Responsibilities Include: Providing nuclear safety input to design projects ...

  • Senior Safety Case Consultant

    2 weeks ago

    Bristol, United Kingdom ARM Full time

    Role Details: Bristol hybrid, with regular visits to Bristol. 12-Month Contract Negotiable rate of pay Inside IR35 36 Hours Per weekAbout the Role: The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Key Responsibilities Include: Providing nuclear safety input to design projects Preparing and...

  • Leading Safety Case Professional

    2 weeks ago

    Bristol, United Kingdom Frazer-Nash Consultancy Full time

    Description Job Title: Leading Safety Case Professional Salary range: £70,000 to £90,000 per annum Location: Bristol is preferable but would consider any office for the right candidate. Working Pattern: We operate a flexible hybrid working pattern at Frazer-Nash, with time split between the office, client sites and working from home. ...

  • Senior Safety Consultant

    2 weeks ago

    Bristol, United Kingdom ARM Full time

    hybrid, with regular visits to Bristol. 12-Month Contract The Energy Division at ARM is currently a Senior Safety Case Consultant to join a Leading Nuclear Defence Client. Providing nuclear safety input to design projects Preparing and agreeing on Safety Case Strategies Managing project delivery against cost and programme targets Coordinating safety...

  • Lead Consultant

    3 days ago

    Bristol, United Kingdom Ellis IT Full time

    As a Lead Consultant, you are an expert at contributing to different phases of the consulting life cycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes,...

  • Visiting Consultant

    3 weeks ago

    Bristol, United Kingdom Priory Healthcare Full time

    Priory Hospital Bristol is part of the Healthcare Division of Priory Group and has 77 beds over eight wards varying from Eating Disorders, Acute Mental Health, Acquired Brain Injury, CAMHs Tier 4, CHAMHs PICU, Huntingdon’s and Dementia. We are currently looking for an experienced Visiting Adult Consultant Psychiatrist to focus on our Addictions...

  • Avionic Safety Consultant

    6 days ago

    Bristol, United Kingdom Atkins Full time

    The ATKINS team provides leading - edge consultancy and research into novel safety and security critical systems. Due to an increase long-term demand from clients in the Aerospace as well as Nuclear Power and Rail, Defence and Automotive sectors we are looking for highly motivated and aspirational individuals to join our rapidly expanding team. The role is...

  • Consultant in Gastroenterologist

    3 weeks ago

    Bristol, United Kingdom Practice Plus Group Full time

    An exciting opportunity has arisen to join our multi-discipline medical team. You’ll provide high quality gastrointestinal service for the population of Bristol in a clean and modern hospital. As a Practice Plus Group Consultant you will have access to great facilities in a well-structured and relaxed environment. We offer high quality day case treatment...

  • Consultant in Cardiology

    3 weeks ago

    Bristol, United Kingdom Triple West Medical Full time

    We have been assigned by one of the UK's more prestigious NHS Trusts to help them recruit a Consultant in Cardiology on either a Substantive or an NHS Fixed Term basis for 12 months to join their successful Cardiology department. Our client currently provides acute treatment and care for a catchment population of around 500,000 people within the area....

  • Consultant - P3M

    3 weeks ago

    Bristol, United Kingdom Squarcle Full time

    Squarcle is a growing supply chain and performance excellence consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design.The supply chain strategy and performance excellence department are...

  • Consultant - P3M

    1 day ago

    Bristol, United Kingdom Squarcle Full time

    Job DescriptionSquarcle is a growing supply chain and performance excellence consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design.The supply chain strategy and performance excellence...

  • Consultant - P3M

    3 weeks ago

    Bristol, United Kingdom Squarcle Full time

    Squarcle is a growing supply chain and performance excellence consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design.The supply chain strategy and performance excellence department are...

  • Consultant - P3M

    3 weeks ago

    Bristol, United Kingdom Squarcle Full time

    Squarcle is a growing supply chain and performance excellence consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to design.The supply chain strategy and performance excellence department are...