Customer Service Engineer

2 weeks ago

Bristol, United Kingdom Synergie Full time

Acorn is currently recruiting for a Field Customer Service Engineer
Job Duties:

- The Customer Service Engineer will impact sales of our client by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
- The Customer Service Engineer will impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work.
- Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
This role is part of a team covering all of UK&I.
Products supported may include:

- In-vivo imaging devices
- Janus liquid handling robotic instruments possibly with robotic arm installations
- Chemagic Prepito, MSM1 and 360 nucleic acid extraction instruments as standalone or integrated with Janus instruments.
Priorities and Objectives:

- Performs field service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying our repairs, maintenance and installation of life science instrumentation and their accessories. Provide onsite user training on defined productgroups.
- Organising routine maintenance allocated on a monthly basis.
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standardwith regular reviewing of manuals provided in accordance with the Quality Management System.
- Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
- Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
- Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

**Qualifications**:

- HND in Electronic Engineering / Biotechnology or equivalent work experience.
- Full UK driving licence
Experience required:

- Experience in a Customer Service Environment
- Previous experience of the products outlined above or similar useful.
- Incumbent must have excellent people management and motivational skills
Personality:

- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Ability to communicate internally; orally and in writing.
- Negotiating and influencing skills
- Understanding of excellent Customer Service
Acorn by Synergie acts as an employment agency for permanent recruitment.

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