Customer Service Administrator

1 month ago


Bristol, United Kingdom red recruitment Full time

**Customer Service Administrator**

Are you passionate about providing first class customer service and offer outstanding attention to detail? Red Recruitment are delighted to be partnering with a prestigious private jet company that is offering a fantastic opportunity for Customer ServiceAdministrators to join their team in Bristol. Successful applicants will be positive, professional individuals who are confident liaising with agents and high net worth clients.

**Package and Benefits of aCustomer Service Administrator**:

- **Salary**: £25,000, rising to £27,000 after probation
- **Location**: Bristol Airport
- **Contract**: Permanent, full-time
- **Hours**: Rotating 12-hour shift patterns, 6:30 am - 6:30pm and 10:00 am - 10:00 pm (4 days on/ 4 days off)
- **Training hours**: Monday to Friday, 9:00 am - 5:00 pm (first 5 - 6 weeks)
- Rostered on call (average of 4 x a month)

**Key Responsibilities of a Customer Service Administrator**:

- Managing all flight related commercial components
- Ensuring feasibility, sales, and management of all trip requests
- Preparing and communicating appropriate charter flight documents
- Maintaining airport data and administrative tasks
- Working closely and confidently with the clients, whilst maintaining a high level of confidentiality
- Liaising with all departments to ensure necessary operational aspects are in place, prior to the commencement of a flight
- Professionally communicating with high net worth clients
- Ensuring client requirements are met whilst remaining compliant with applicable regulations such as parking, ground transport, catering, hotels, flight etc
- Identifying costs to re-bill post flight
- Working with the engineering department for scheduling aircraft maintenance

**Skills and Experience of a Customer Service Administrator**:

- Exceptional accuracy and attention to detail
- Great communication (written and verbal) with a friendly telephone manner
- High degree of competency in Microsoft Office
- Previous aviation knowledge is advantageous but not essential
- Full driving licence

Red Recruitment (Agency) #REDBS



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