E-commerce Assistant

6 months ago

East London, United Kingdom SOAS Full time

**Company**: SON OF A STAG

**Location**: London, E1

**About Us**:
Since 1993, SON OF A STAG has established itself as the premier destination for Heritage Street and workwear in Europe and beyond. Our extensive selection features a wide range of specialised and rare apparel and footwear brands, particularly focusing on Japanese selvedge denim. All these offerings are conveniently housed under one roof, accompanied by expert services and exceptional customer services.

**Job Title**:E-Commerce Assistant

**Job Overview**:
SON OF A STAG is seeking a detail-oriented and innovative E-Commerce Assistant to support our online retail operations. As an E-Commerce Assistant, you will play a crucial role in ensuring the smooth functioning of our online store, maintaining product listings, and providing support to enhance the overall online shopping experience.

**Responsibilities**:

- **Product listings**:Create and update product listings on our website, ensuring accurate and detailed information.
- **Order processing**: Process online orders with precision and efficiency, guaranteeing a seamless fulfilment process and the prompt dispatch of products to customers, which involves regular visits to our local London warehouse.
- **Customer support**:Provide responsive and helpful customer support through various channels, addressing inquiries, resolving issues, and ensuring a positive online shopping experience.
- **Content management**:Work closely with the content creation team to upload and showcase engaging visuals and product descriptions.
- **Collaboration**:Collaborate with cross-functional teams, including marketing and logistics, to ensure a cohesive and integrated online shopping experience.
- **Receiving and inspecting deliveries**:Receive incoming stock deliveries and verify the accuracy of the received items against the accompanying documentation. Inspect the quality and condition of delivered goods, reporting any discrepancies or damages promptly.
- **Inventory management**:Monitor and manage online inventory levels, coordinating with the store manager and headquarters to ensure stock availability and accurate product information.
- **Documentation and record-keeping**:Maintain detailed records of stock deliveries, including quantities received, supplier information, and delivery dates.
- **Quality control**: Implement quality control measures to ensure that delivered products meet the company's standards.
- **Communication**:Liaise with internal teams, to facilitate smooth stock delivery processes. Provide regular updates on delivery status and any potential issues that may impact stock levels or planned product launches.

**Requirements**:

- **E-Commerce experience**:Previous experience in E-Commerce operations, preferably fashion, although not essential. Comfortable working with E-Commerce platforms (Shopify), content management systems, and various online tools.
- **Detail-oriented**:Strong attention to detail, ensuring accurate and consistent online product information and a seamless customer experience.
- **Communication skills**: Effective communication skills, both written and verbal, to interact with customers and collaborate with internal teams.
- **Organisational skills**: Ability to manage multiple tasks and priorities in a fast-paced environment.
- **Problem-solving**:Proactive problem-solving skills, with the ability to address issues and challenges in a timely and effective manner.

**Working Conditions**:
The role may involve physical activities, including lifting and moving boxes.

Flexible working hours may be required to accommodate delivery schedules.

This is an exciting opportunity to be part of a leading online fashion destination and contribute to the success of SON OF A STAG. If you have a passion for E-Commerce, attention to detail, and a love for menswear fashion, we would love to hear from you

**Salary**: £10.00-£14.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Ability to Commute:

- East London, E1 (required)

Work Location: In person

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