Receptionist

3 months ago


Basingstoke, United Kingdom Southern Communications Group Full time

Purpose:
To triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
- To ensure we are regularly communicating with clients while exceeding their expectations.
- Maintaining a process driven work environment.
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance
- Co-ordination of internal and external resource

Liaising with Group Networks and other surrounding support teams on faults/assurance

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends
- Overtime

**Education**:

- GCSE or equivalent (required)

Work Location: In person


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