Service Administrator

3 weeks ago

Newtownabbey, United Kingdom N I Trucks Ltd Full time

**Job Description - Service Administrator Mallusk**

NI Trucks Limited is the Iveco Commercial Vehicle Dealership for Northern Ireland. We specialise in New & Used Truck Sales, along with their servicing and parts. Our aftersales also covers all makes of commercial vehicles.

As a Service Administrator at our Mallusk site, you’ll be a key point of customer contact for service and aftersales care ensuring that the dealership image with customers is of the highest level through the provision of relevant, accurate and timely information and always demonstrating professionalism.

You will contribute to the smooth and efficient operation of the service department by organising and booking work in conjunction with Workshop Control, ensuring the availability of parts, accurately recording all repair information, identifying vehicles requiring detailed diagnosis and liaising with customers to advise regarding additional repair work or delayed completion. You will also maximise service profitability through loading workshop schedule to maximise workshop capacity utilisation, selling additional products, services and repair works in a professional manner and ensuring accurate and timely invoicing.

**Essential Criteria**

1. Experience of working in a fast moving customer facing environment, preferably within the automotive, agricultural, heavy machinery or similar sectors.

2. Ability to exhibit a good knowledge of how a car or commercial vehicle works with the ability to explain concerns or repairs to a customer.

3. A keen eye for detail, with good administrative skills and patience to deal with customers effectively.

4. To have the ability to manage customers and administer jobs from the point of booking through to invoicing.

5. To be able to prove you have a clear understanding of the requirement to professionally deal with customers to ensure their loyalty.

6. Clearly be able to display your IT competence and the ability to learn new systems and procedures.

**Desirable Criteria**

7. Previous experience of working in a car or commercial dealership or garage.

8. Working knowledge of Keyloop DMS.

**Benefits of working for NI Trucks**
- Excellent remuneration package, basic salary and performance related bonus.
- Motivational team environment
- Ongoing development training as required
- Great career opportunities
- On site car parking
- Refer a friend scheme with cash incentive
- Access to a pool car for inter-company travel
- Staff discount on PVC products (i.e. windows and doors)
- Lots of opportunities to participate in various staff activities and events

**Please note**

b) NI Trucks reserve the right to review the experience and qualifications required depending on the volume of applicants.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 14/04/2023
Reference ID: NIT/SADV/MAR23
Expected start date: 24/04/2023

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