Key Account Service Administrator

1 week ago


Newtownabbey, United Kingdom N I Trucks Ltd Full time
NI Trucks Limited is the Iveco Commercial Vehicle Dealership for Northern Ireland. We specialise in New & Used Truck Sales, along with their servicing and parts. Our aftersales also covers all makes of commercial vehicles.


As a Service Administrator at our Mallusk site, you'll be a key point of customer contact for service and care ensuring that the dealership image with customers is of the highest level through the provision of relevant, accurate and timely information and always demonstrating professionalism.


You will contribute to the smooth and efficient operation of our service key accounts team by organising and booking work in conjunction with our group Workshops, ensuring the availability of parts, accurately recording all repair information, identifying vehicles requiring detailed diagnosis while effectively communicating with the customer while their vehicle is with us.

A large proportion of our normal work is under contract to our key accounts, you will effectively work within the contract terms to ensure we exceed our commitments to the contract.

You will also maximise service profitability by efficient workshop loading and utilisation.

Essential Criteria

  • Experience of working in a fast moving customer facing environment, preferably within the automotive, agricultural, heavy machinery or similar sectors.
  • Ability to exhibit a good knowledge of how a car or commercial vehicle works with the ability to explain concerns or repairs to a customer.
  • A keen eye for detail, with good administrative skills and patience to deal with customers effectively.
  • To have the ability to manage customers and administer jobs from the point of booking through to invoicing.
  • To be able to prove you have a clear understanding of the requirement to professionally deal with customers to ensure their loyalty.
  • Clearly be able to display your IT competence and the ability to learn new systems and procedures.

Desirable Criteria

  • Previous experience of working in a car or commercial dealership or garage.
  • Working knowledge of Keyloop DMS.

Benefits of working for NI Trucks

  • Excellent remuneration package, basic salary and performance related bonus.
  • Motivational team environment
  • Ongoing development training as required
  • Great career opportunities
  • On site car parking
  • Refer a friend scheme with cash incentive
  • Access to a pool car for intercompany travel
  • Staff discount on PVC products (i.e. windows and doors)
  • Lots of opportunities to participate in various staff activities and events

Please note

  • NI Trucks reserve the right to review the experience and qualifications required depending on the volume of applicants.
  • Closing date Friday 5th April 2024.

Job Types:
Full-time, Permanent

Salary:
Up to £27,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have experience working in a commercial vehicle dealership?

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 05/04/2024

Reference ID:
NIT/MAR24/KASERVADM

Expected start date: 22/04/2024

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