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Customer Support Lead

4 months ago

Middlesbrough, United Kingdom The Prescient Group Full time

We are looking for a Customer Support Lead (Out of Hours) to join a large client with an excellent culture in the North East, the role is a mixture of home and office working & shifts run from 2-10pm and the contract is for 30 hours per week.
- Experience of working in a contact centre environment
- Effective use of IT and Media
- Be able to change and adapt to new systems, processes and working practices
- Dealing with a wide range of customer enquiries
- Be able to work well under pressure
- Empathise, listen to and respond to the needs of customers in order to resolve issues

Our client puts employees first -Benefits include:

- Competitive salaries that are regularly reviewed
- Generous pension
- Holidays starting at 28 days a year (full time) rising to 31 days after 3 years, plus 8 bank holidays
- Health cover with a range of upgrade options

Please contact or Hannah Pye at Prescient Group for more information at (phone number removed)

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Temp to perm
Part-time hours: 30 per week

**Salary**: £18,750.00-£19,788.00 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Middlesbrough

Reference ID: CSL22

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