Customer Service Team Lead

4 days ago


Middlesbrough, Middlesbrough, United Kingdom Randstad Perm Professionals Full time
Customer Service Team Leader

We are excited to partner with a leading multinational company to find a talented Customer Service Team Leader. As a key member of the team, you will be responsible for leading a small group of customer service advisors in delivering exceptional service, sharing best practices, and setting a positive example.

Key Responsibilities:

  • Plan and organize the Customer Service team to ensure all processes are adequately covered and service meets agreed standards. Lead daily team meetings to discuss progress and goals.
  • Establish and maintain effective communication channels to improve and promote service excellence.
  • Support a range of teams, including customer service, warehouse staff, and drivers, to foster teamwork and motivation.
  • Share knowledge, experience, and information with colleagues to drive success.
  • Monitor activities to ensure team members have the necessary skills and competence to achieve their goals.
  • Adapt your approach to suit different people and situations.
  • Identify and address staff shortages, arranging suitable cover when needed.
  • Collaborate with others to achieve team and individual objectives.
  • Seek feedback from staff, listen to concerns, and take appropriate action.
  • Commit to team decisions and take ownership of your role.
  • Provide regular feedback and recognition to motivate and support your team.


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