Current jobs related to Customer Service Team Leader - Middlesbrough, Middlesbrough - Randstad Perm Professionals

  • Deputy Depot Driver Team Leader

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderAt Leader Online Ltd, we are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team. As a key member of our transportation department, you will play a vital role in ensuring the safe and timely transportation of goods while maintaining high standards of customer service.Key...

  • Deputy Depot Driver Team Leader

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderAt Leader Online Ltd, we are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team. As a key member of our transportation department, you will play a vital role in ensuring the safe and timely transportation of goods while maintaining high standards of customer service.Key...

  • Deputy Depot Driver Team Leader

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderAt Leader Online Ltd, we are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team. As a key member of our transportation operations, you will play a crucial role in ensuring the safe and timely transportation of goods while maintaining high standards of customer service.Key...

  • Deputy Depot Driver Team Leader

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderAt Leader Online Ltd, we are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team. As a key member of our transportation operations, you will play a crucial role in ensuring the safe and timely transportation of goods while maintaining high standards of customer service.Key...

  • Deputy Depot Driver Team Leader

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderAt Leader Online Ltd, we are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team. As a key member of our transportation department, you will play a vital role in ensuring the safe and timely transportation of goods while maintaining high standards of customer service.Key...

  • Deputy Depot Driver Team Leader

    3 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Title: Deputy Depot Driver Team LeaderJob Summary:We are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team at Leader Online Ltd. As a key member of our transportation operations, you will be responsible for leading a team of drivers and ensuring the safe and timely transportation of goods.Key Responsibilities:Team...

  • Deputy Depot Driver Team Leader

    2 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Job Summary:We are seeking a highly skilled and experienced Deputy Depot Driver Team Leader to join our team at Leader Online Ltd. As a key member of our transportation team, you will be responsible for leading a team of drivers and ensuring the safe and timely transportation of goods to our customers.Key Responsibilities:Team Leadership: Supervise and...

  • Customer Ambassador Team Leader

    2 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Thirteen Full time

    Customer Ambassador Team Leader Role OverviewThirteen Group is seeking a Customer Ambassador Team Leader to lead on delivering a high-performing administrative support and customer-focused service within our Repairs and Maintenance directorate.This role involves leading a team of Customer Ambassadors, Empty Property Support, and an Apprentice to ensure they...

  • Team Leader

    2 months ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role OverviewWe are seeking a dedicated Team Leader to join our Cooplands bakery team. As a key member of our retail team, you will be responsible for managing the bakery in the absence of the manager and providing exceptional customer service.Key ResponsibilitiesLead and motivate a team to achieve sales and profitability targetsManage store operations,...

  • Team Leader

    2 months ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role OverviewWe are seeking a dedicated Team Leader to join our Cooplands bakery team. As a key member of our retail team, you will be responsible for managing the bakery in the absence of the manager and providing exceptional customer service.Key ResponsibilitiesLead and motivate a team to achieve sales and profitability targetsManage store operations,...

  • Team Leader

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Cooplands Team Leader Job DescriptionRole: Cooplands Team LeaderLocation: MiddlesbroughHours: Part-Time/ 30 Hours Available/ PermanentHourly Rate: £12.25Company: Cooplands BakeryJob SummaryWe are seeking a dedicated Team Leader to lead, inspire, and motivate a team to achieve excellence in our welcoming Cooplands bakery. As a Retail Team Leader, you will be...

  • Team Leader

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Cooplands Team Leader Job DescriptionRole: Cooplands Team LeaderLocation: MiddlesbroughHours: Part-Time/ 30 Hours Available/ PermanentHourly Rate: £12.25Company: Cooplands BakeryJob SummaryWe are seeking a dedicated Team Leader to lead, inspire, and motivate a team to achieve excellence in our welcoming Cooplands bakery. As a Retail Team Leader, you will be...

  • Team Leader

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role: Cooplands Team LeaderLocation: MiddlesbroughHours: Part-Time/ 16 Hours Available/ PermanentHourly Rate: £12.25Company: Cooplands BakeryJob Overview: We are seeking a dedicated Team Leader to lead and motivate our retail team at Cooplands Bakery. As a key member of our store management team, you will be responsible for managing the bakery when the...

  • Team Leader

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role: Cooplands Team LeaderLocation: MiddlesbroughHours: Part-Time/ 16 Hours Available/ PermanentHourly Rate: £12.25Company: Cooplands BakeryJob Overview: We are seeking a dedicated Team Leader to lead and motivate our retail team at Cooplands Bakery. As a key member of our store management team, you will be responsible for managing the bakery when the...

  • Customer Experience Leader

    4 days ago

    Middlesbrough, Middlesbrough, United Kingdom Lush Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Experience Leader to join our team. As a key member of our store leadership, you will play a vital role in delivering exceptional customer service and crafting memorable shopping experiences.

  • Team Leader Position

    3 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role OverviewAs a dedicated Team Leader at Cooplands Bakery, you will play a key part in ensuring the team is operating smoothly. You will strive to promote sales and increase profitability while making sure our customers leave feeling satisfied.Key ResponsibilitiesManage the bakery when the Manager is not aroundLead and engage the teamGet involved with food...

  • Team Leader Position

    3 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom EG Group Full time

    Role OverviewAs a dedicated Team Leader at Cooplands Bakery, you will play a key part in ensuring the team is operating smoothly, promoting sales, and increasing profitability. You will be responsible for managing the bakery when the Manager is not around, leading and engaging the team, and getting involved with food preparation, store cleanliness, and...

  • Warehouse Operations Director

    4 days ago

    Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time

    Role OverviewWe are seeking a highly experienced Warehouse Operations Director to join our team at Leader Online Ltd. In this challenging role, you will oversee the day-to-day operations of our local warehouse, ensuring efficiency, productivity, and profitability in all activities.Main ResponsibilitiesWarehouse Operational Management: Oversee all aspects of...

  • Washroom Team Leader

    2 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom phs Group Full time

    Hygiene Operations Supervisor- Driver Team LeaderThe Hygiene Operations Supervisor- Driver Team Leader role plays a pivotal part within the hygiene operation, guiding a team of colleagues to achieve their region's collective goals and service levels. This individual acts as a bridge between frontline colleagues and depot management, ensuring effective...

  • Accommodation Office Team Leader

    2 months ago

    Middlesbrough, Middlesbrough, United Kingdom Euro Garages Full time

    Job Title: Accommodation Office Team LeaderCompany: Cooplands BakeryJob Type: Full-timeHourly Rate: £12.25Job SummaryWe are seeking a dedicated and motivated Team Leader to lead our Accommodation Office team. As a Team Leader, you will be responsible for leading, inspiring, and motivating the team to achieve our goals. You will also be involved in food...

Customer Service Team Leader

2 months ago

Middlesbrough, Middlesbrough, United Kingdom Randstad Perm Professionals Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Randstad Perm Professionals. As a key member of our operations team, you will be responsible for leading a small team of customer service advisors and ensuring that all processes are adequately covered to deliver exceptional service.

Key Responsibilities

  • Plan and organize the customer service team to ensure that all processes are adequately covered and service is delivered to the highest standard.
  • Lead daily meetings with the team to discuss goals, progress, and any challenges.
  • Establish and maintain effective communication channels to improve and promote service excellence.
  • Support the development of a positive and motivated team culture, inclusive of customer service, warehouse, and driver teams.
  • Share knowledge, experience, and information with others to drive continuous improvement.
  • Monitor team activities to ensure that each member has the necessary skills and competence to achieve their goals.
  • Adapt your approach and style of interaction to suit different people and situations.
  • Identify and address staff shortages, arranging appropriate cover to maintain service levels.
  • Collaborate with others to achieve team and individual objectives.
  • Seek feedback from staff, listen to concerns, and take appropriate action.
  • Commit to decisions made with the team and demonstrate personal involvement in motivating, coaching, and supporting team members.
  • Provide regular feedback and recognition to team members.

About You

We are looking for a candidate with:

Customer service experience, preferably in a team leader or supervisor role.Confident and clear communication skills across all contact channels.Demonstrated ability to work in a fast-paced, customer-facing environment, maintaining high levels of customer service.Capability to prioritize workload and solve problems.Able to remain focused in a busy telephone and retail environment.Willingness to learn about industry, products, customer, and agent requirements.Driving license and access to a vehicle, as you will be required to visit other nearby locations.

What We Offer

  • Branch-based bonus scheme.
  • Salary circa £30,000.
  • Company laptop and phone.
  • Extended parental support leave.
  • Mentoring schemes.
  • Perks at work.
  • Dedicated talent development team to support career progression.
  • Generous pension scheme: up to 5% employee contribution, matched with 10% employer contribution.
  • 25 days holiday + bank holidays.