Customer Ambassador Team Leader

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Thirteen Full time

Customer Ambassador Team Leader Role Overview

Thirteen Group is seeking a Customer Ambassador Team Leader to lead on delivering a high-performing administrative support and customer-focused service within our Repairs and Maintenance directorate.

This role involves leading a team of Customer Ambassadors, Empty Property Support, and an Apprentice to ensure they deliver high levels of customer care.

The ideal candidate will have experience working in a customer services role, resolving customer complaints, and have knowledge of housing repairs and maintenance issues.

Key Responsibilities

  • Lead a team of Customer Ambassadors and ensure they deliver high levels of customer care.
  • Resolve customer enquiries and ensure that team have the skills, knowledge, and capacity to resolve colleague and customer concerns.
  • Use reporting and monitoring tools to ensure commitments to our customers are delivered to the highest standard.
  • Work flexibly to respond to unexpected operational change.
  • Ensure enquiries and complaints are dealt with efficiently and promptly, providing a first-class service to our customers.

About the Role

As a Customer Ambassador Team Leader, you will be responsible for driving the development of a customer-driven service. You will continually evolve our processes and support projects across Repairs and Maintenance.

Why Thirteen Group?

We're more than just a housing association - we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

We value diversity and inclusivity, and we offer tailored support services going beyond just housing solutions.

Join us as a Customer Ambassador Team Leader and be part of our vision to improve lives every day.



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