Collections & Legal Support Agent

3 months ago

Leeds, United Kingdom iwoca Full time

We're looking for a Collections & Legal Support Agent. You will assist with the smooth running of the Collections and Legal function in our Leeds office, which will involve a range of administrative tasks. As a key member of the team, we're looking for a team player who enjoys liaising with both internal and external stakeholders and has great organisational skills.

About us
We’re here because we believe in small businesses. We believe they deserve better than waiting weeks for a loan. And we believe it’s our job to help them grow.

We started in 2012 with these principles, and we hold true to them today - now that we’re one of the fastest-growing fintechs in Europe. In the time between, we’ve built the best tech platform in lending, won several awards and opened up £3.5 billion in loans to over 70,000 businesses.
So what’s next? Our mission now is to help one million businesses who need us. To do this, we’ll need new products and partnerships. But most of all, we’ll need smart, hands-on people to join us on the journey and get us to our goal.
The role

**A typical day for you will be**:

- Working closely with team members in Collections and Legal to ensure clerical order across the department, facilitating positive customer outcomes
- Handling inbound and outbound correspondence for the department
- Collection and delivery of physical post each day
- Assisting Collection Managers & Paralegals with referrals to third parties, such as Solicitors, High Court Enforcement Officers and Debt Collection Agencies
- Filing records and logging incoming mail
- Drafting legal letters
- Keeping accurate system records of activities, observations and outcomes within the Collections and Legal processes
- Alerting relevant Collectors or Paralegals of issues requiring their attention
- Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures

As you'll be handling inbound and outbound post, you'll need to be present in the office full-time, Monday - Friday.

**Requirements**:
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

- Excellent attention to detail with high levels of accuracy
- The ability to think on your feet while following C&L processes and policies
- Excellent communication skills and teamwork - you’ll be liaising with colleagues across the business and also external suppliers
- The confidence to raise issues that may need addressing or suggest improvements to existing processes
- Previous legal experience would be ideal but is not essential
- Experience in an administrative role or office junior role would be advantageous but isn’t essential
- Knowledge of Google Docs and Google Sheets is beneficial
- An entrepreneurial spirit with a real enthusiasm for helping SMEs

We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay from £20 - £24k for this role.
We work hard to make iwoca a place where everyone feels welcome - we want everyone to confidently be themselves. For us, diversity isn't an optional add-on. It's the thing that makes us great.

**Benefits**:
We put a lot of effort into making iwoca a brilliant place to work:

- Offices in London, Leeds and Frankfurt
- Events and clubs, like bingo, comedy nights, yoga classes, football
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield
- Plenty of drinks and snacks in our offices

**Our benefits package is second-to-none**:

- Medical insurance from Vitality, including discounted gym membership
- 25 days’ holiday and an extra day off for your birthday, and the option to buy or sell annual leave
- Instant access to emotional and mental health support with our partner, Spill
- Share options
- Generous maternity leave and shared parental leave
- A nursery tax benefit scheme to help you save money
- Paid volunteering time to support your chosen charity
- Extra leave if you want to travel or study
- One-month fully paid sabbatical after 4 years
- Cycle-to-work scheme and electric car scheme

**And to make sure we all keep learning, we offer**:

- An L&D budget for everyone, including a book budget
- Company-wide talks with internal and external speakers
- Access to learning platforms like Treehouse if you want to learn to code

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