Customer Specialist Advisor
3 days ago
**Working Pattern: 37.5 - Monday - Friday 9am - 5pm**
**Location: Brunswick, Liverpool, L3 4UU**
**Contract Type: Permanent full time. Full training provided**
- Do you want to work for a leading consumer law firm?
- Do you have an interest in providing quality customer service within a telesales role?
**Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of theircase.**
- You will play a key role at Slater and Gordon and will be our customer’s first point of contact within the business, you will be rotated across in/outbound telephony and web chat contact channels. _
**Responsibilities Include**:
- Manage Inbound and outbound calls within specified SLA’s & Abandon rate not to exceed 5%
- Manage within Average Call Handling Time Target
- Review, amend and update inhouse systems accurately throughout the client interaction
- Effectively assess client credibility and continuously identify improvements to the claims process and bring these to the attention of the Team Leader. Review denials of liability and progress the cases
**About You**:
- Great Communication skills verbal & written
- A ‘Can do’ attitude
- Passion to achieve first call resolution
- Adherence to all company policies
- Always provide a professional attitude to clients
**What we offer in return**:
- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award
- winning law firm, countless opportunities for career progression and fantastic monthly incentives
**Company Values**: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live
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