Internal Account Manager
4 days ago
**As the Internal Account Manager, you will**:
- To provide a high level of customer service to all accounts.
- Issue quotations and processing purchase orders as well as completing administrative tasks as an when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
- Work to a financial target as well as KPI’s geared towards a high level of accuracy and ensuring requests are turned around in a timely fashion.
- Drive attendance to Exclusive Networks event/webinars.
- Ensure that the CRM database in up to date.
- Assist and manage software renewals with a view to upsell and cross sell, increasing products brought through the client base and thus increasing gross margin.
- Provide support to allocated external Sales Team member(s).
- Own and manage the internal sales operational cycle, liaising with the key stakeholders to ensure smooth running of the sales cycle from preparation to deal completion.
- Develop and maintain strong customer and supplier relationships.
- Learn and develop a wide understanding of our diverse range of vendor products ensuring that knowledge of features and pricing is up to date.
- Hold strong internal relationships and use this resource to further enhance the reseller experience of Exclusive networks.
**The ideal Internal Account Manager will**:
- Be personable with the ability to develop strong and lasting relationships, both internally and externally.
- Previous Customer Service/ Sales or Sales Administration experience
- Responsive and efficient with strong communication skills and a good telephone manner
- Be commercially aware with strong attention to detail and administration skills
- Be keen to learn and develop with a strong desire to work to and surpass targets
- Knowledge of Microsoft Office (Excel & Word)
- Ability to problem solve, identifying a client’s needs and respond accordingly
- Self-starter who can motivate themselves and takes a positive approach to sales
- Knowledge of IT Industry - knowledge of our vendors would be excellent
- Experience using a CRM system
- Primary location is Alton, Hampshire, there may be the requirement for off-site meetings and events.
**Our Benefits**:
- 24 days holiday plus Bank holidays, increasing with service
- Your birthday off
- Hybrid working
- Health care scheme
- 5% Matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more
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