Account Manager

4 days ago


Alton, United Kingdom Exclusive Networks Limited Full time

We are looking for an engaging and confident Internal Account Manager, to join our dynamic and versatile Sales Team based in Alton, Hampshire. You will be the point of contact for our clients working on a variety of accounts, this is a customer service drivensales role, providing quotes, assisting with enquiries, and maximizing sales.

We provide a succinct onboarding process with on-going training and development, with a variety of courses and vendor training available. We are a family at Exclusive Networks, with an excellent work culture, promoting a good work life balance and supportivefamily friendly policies.

Exclusive Networks is a global trusted digital infrastructure specialist helping to drive the transition to a totally trusted digital future for all people and organisations. The Exclusive Networks story is a global one with a services-first ideology atits core, harnessing innovation and disruption to deliver partner value. With 43 offices and the ability to service customers in over 170 countries across five continents, Exclusive Networks has a unique 'local sale, global scale’ model, combining the extremefocus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse.

**Our Benefits**:

- 24 days holiday plus Bank holidays, increasing with service
- Your birthday off
- Health care scheme
- 5% Matched pension scheme
- Beer fridge Friday and quarterly social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more

**As the Internal Account Manager, you will**:

- To provide a high level of customer service to all accounts.
- Issue quotations and processing purchase orders as well as completing administrative tasks as an when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
- Work to a financial target as well as KPI’s geared towards a high level of accuracy and ensuring requests are turned around in a timely fashion.
- Drive attendance to Exclusive Networks event/webinars.
- Ensure that the CRM database in up to date.
- Assist and manage software renewals with a view to upsell and cross sell, increasing products brought through the client base and thus increasing gross margin.
- Provide support to allocated external Sales Team member(s).
- Own and manage the internal sales operational cycle, liaising with the key stakeholders to ensure smooth running of the sales cycle from preparation to deal completion.
- Develop and maintain strong customer and supplier relationships.
- Learn and develop a wide understanding of our diverse range of vendor products ensuring that knowledge of features and pricing is up to date.
- Hold strong internal relationships and use this resource to further enhance the reseller experience of Exclusive networks.

**The ideal Internal Account Manager will**:

- Be personable with the ability to develop strong and lasting relationships, both internally and externally.
- Previous Customer Service/ Sales or Sales Administration experience
- Responsive and efficient with strong communication skills and a good telephone manner
- Be commercially aware with strong attention to detail and administration skills
- Be keen to learn and develop with a strong desire to work to and surpass targets
- Knowledge of Microsoft Office (Excel & Word)
- Ability to problem solve, identifying a client’s needs and respond accordingly
- Self-starter who can motivate themselves and takes a positive approach to sales
- Knowledge of IT Industry - knowledge of our vendors would be excellent
- Experience using a CRM system
- Primary location is Alton, Hampshire, there may be the requirement for off-site meetings and events.



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