Customer Service Advisor

5 months ago


Rochester, United Kingdom Four Elms Service Station Full time

If you fancy a change and would like to work for an award winning family business, we’re recruiting for a Customer Services Advisor. Full of Part Time positions available.

This is a fantastic opportunity to develop a career with the Bodyshop team.

**Responsibilities**:
Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion, ensuring the management system is kept up to date.

Ensure all work is managed and administered in line with 4 Elms Group defined processes.

Upsell of bodywork and wheel repair work to customers as appropriate.

Process invoices and ensure payment is received in full before vehicles are released.

Liaise with internal colleagues to ensure effective communication and teamworking.

Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Qualifications:
You must have previous in experience in a similar customer facing role. Motor Trade or Bodyshop experience is desirable, but not essential. You will have strong customer service skills and focus. You will need to have a full driving licence with a good driving record.

**Job Types**: Full-time, Part-time

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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