Customer Service Advisor
1 week ago
Customer Service Advisor
£25,000
Monday- Friday 8am-5pm (hour one lunch unpaid)
Rochester
My exclusive client based in Rochester is looking to recruit an additional Customer Service Advisor to their talented team This client is looking for a bubbly and outgoing personality and a vibrant work ethic rather than experience. You will be joining a company who reward their team with a laid back feel with being at the heart of their engineers.
Day to day of the Customer Service Advisor:
- Manage the shared inbox with the team and the client portals.
- Submitting supplier invoices to client's accounts to ensure they are added onto the total invoice to clients.
- Providing excellent customer service to clients and engineers ensuring all parties involved are happy.
- Tracking the engineers understand who is where and where to delegate new jobs to.
- Building strong relationships with engineers to ensure the meet business expectations.
- Overtime you will be building quotes for clients and following these up.
- Prioritising set clients over reactive jobs that come in.
- Raising and closing down job tickets onto the portals and internal system.
- Gaining job reports from engineers and following up for additional information when required.
Requirements of the Customer Service Advisor:
- Bubbly and outgoing personality.
- Good customer service skills.
- Good work ethic to progress.
- Attention to detail.
- Fantastic communicator.
- It Literate.
Benefits:
- Regular rewards and salary increments.
- Great working environment.
- Internal progression to senior roles.
- 20 days holiday plus bank holidays.
- Team socials.
- Pension scheme.
- Onsite parking.
If you are interested in this Customer Service Advisor opportunity, please contact El on (phone number removed) opt 2 or hit APPLY
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