Repairs Surveyor Complaints

6 months ago

Liverpool, United Kingdom Torus Group Full time

We currently have an exciting opportunity for a Repairs Surveyor to join our Complaints Team based on sites across the three heartlands of St Helens, Warrington and Liverpool.

As a key member of the Complaints Team, the Repairs Surveyor will assist in the delivery of a highly professional service focusing on delivering all elements of surveying which will include day to day, HHSRS, Stock Condition, Forward Planning Surveys and customer consultation in relation to Complaints to improve customer satisfaction.

**This is an important role in which you will**:

- Carry out a range of asset management related surveys and manage works on site.
- Liaise with customers to agree modifications to design briefs, providing technical advice where required.
- Be the first point of contact for customer queries and complaints.
- Assess and design adaptations to meet the needs of those with disabilities.
- Determine the condition of existing buildings, identifying and analysing defects including proposals for repair.
- Prepare orders for contractors.
- Monitor and ensure that projects are completed on budget, on time and to a high standard.
- Carry out post inspection surveys.

**To be successful in this role you will**:

- Hold a relevant, recognised qualification in Construction or equivalent.
- Have excellent knowledge of supporting the delivery of responsive and planned maintenance, investment and refurbishment schemes.
- Have experience of working within an asset management related surveying role.
- Have the ability to complete various survey types including stock condition, HHSRS and asbestos validation.
- Have experience of NHS Schedule of Rates.
- Be a competent IT user.
- Be able to demonstrate ability, enthusiasm and interest in driving change through intelligence led improvements.
- Be capable of taking personal responsibility for your own workload.
- Hold a current full UK or EU driving licence.

**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_

**_ Happy to Talk Flexible Working
- **

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER

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