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Complaints Support Administrators

4 months ago

Glasgow, United Kingdom Change Recruitment Full time

Job Title - Complaints Support Administrators

Location - Remote Working/Glasgow

Contract - 6 months - Initially

Salary - £10.98 per hour (Paye) £15.19 (Umbrella)

Hours - Monday - Friday 9am-5pm

Key Duties Include:

- Using Multiple In-House systems
- Processing Sensitive Client & Customer data
- Speaking with customers to ensure accuracy for the Complaints Team.
- Responsible for carrying out work to ensure that the clients & Customer complaint records are accurate
- Identify the key information for each Complaint and record this accurately.

Role & Responsibilities:

- Responsible for delivering a first-class service to our customer’s by ensuring the information from customer’s complaints are captured with 100% accuracy and attention to detail.
- You will see the end-to-end process of complaint handling, from original logging, capturing data to assist in the investigation, processing payments & finally closing off the complaint.
- You will also assist the operation with the progression of the complaint through to closure.

What you will need to have:

- Excellent range of PC skills including Excel with both speed and accuracy
- Exceptional written and verbal communication skills
- Confident on the phone speaking with internal clients
- Ability to work at part of a team as well as on your own initiative
- Previous administration experience is necessary
- Excellent Data accuracy & Numeracy Skills
- Background knowledge in FS Complaints Administration is desirable but not essential.

If your skills match the criteria above & you are keen to be considered, please submit your CV to Tony Davison at Change Recruitment for due consideration.