Switchboard Administrator

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

This role will have a vital part to play in answering calls to the Hospital and operating our emergency paging system.

We are looking to recruit a full time Switchboard Agent who will work on a rotary shift basis (8 hours per shift) operating 365*24*7

Previous Applicants need not apply.

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are maintained.

This post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.

We are looking for unique individuals with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them.

As a member of the Switchboard team, the post holder will have responsibility for answering a wide variety of calls and queries from the general public, in order to work with a high performing expert team capable of supporting all the requirements of the Trust.

To answer all incoming and internal calls to the Trust, in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

To carry out all processes and procedures which involve the Switchboard Services,

including (where applicable), but not limited to operating Emergency Procedures,

including Cardiac Arrest, Fire and Major Incident Plan.

Ensure that Security arrangements within switchboard services are controlled at all

times.

During shift to be responsible for maintaining the following key information systems:
NEWS - To centrally record and then pass on to key medical staff summarised medical

information in support of National Early Warning Score (NEWS) initiative.

Rotas - Manage and update trust on call emergency rotas for Drs, Executives and senior

Managers and then process emergency calls for these rotas.

Directory - Carry out daily updates of the live switchboard directory.

Workbook - Carry out and log emergency calls and update switchboard workbook as necessary.

The proper and effective response is made to alarms monitored within Switchboard

Services, including medical alarms, boiler alarms and security alarms

Carry out all emergency test calls quickly and efficiently, as required.

Report any and all defects to computer or telephony systems or infrastructure within

Switchboard Services to the relevant department/stakeholder using the appropriate

instructions/procedures.

Manage and Issue bleeps and pagers according to the current procedure and update

the directory of holders. Testing and identifying maintenance requirements of

equipment and issuing replacement batteries, as required.

Knowledge and administrative tasks of the multi site service are maintained at all

times

Report all telephone, bleep, pager and call logging system faults appropriately, testing

lines and equipment and notifying the appropriate Team/Provider.

Carry out implementation of any change in administrative requirements to improve the

operational efficiency of the Switchboard Services professionally, without impacting

the service, the staff or the general public.

Maintain good communication and exceptional working relationships with all

Switchboard Services colleagues, line managers and other Trust staff at all times

To carry out any other duties that may be required of the post in order for the

Switchboard Services to be carried out properly and effectively.

  • Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Switchboard Administrator

    1 week ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Job summary North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare,...

  • Switchboard Operator/administrator

    7 days ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    The friendly Switchboard team in Bristol are currently looking to recruit 3 part time Switchboard Operators on permanent contracts. 10am-6pm Monday to Friday Job share, and Weekends working alternate early and late shifts Shifts will be 06:30 am - 14:00 pm and 14:00pm to 22:00 pm alternating between the two at the weekends. The week shifts will be...

  • Night Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom Pamela Neave Employment Group Full time

    Temporary view to permanent - Bristol - Posted 2 hours ago Our Client is looking for a part-time Night Switchboard Administrator to work on a busy medical switchboard. Your duties will include: - being a first line support service to patients, public and staff; - receiving and directing telephone calls both internally and externally. - showcases great...

  • Switchboard Operator/administrator

    2 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a 2 Part time Night shift Switchboard Operators on permanent contracts. As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the...

  • Switchboard Operator/administrator

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a full time shift Switchboard Operator on a permanent contract. The full time position is for a Shift operator working on a rotational 9-week shift pattern. Including weekends and bank holidays if shift falls on them. - As the first point of contact for the telecommunication service of the UHBW Trust, operators are...

  • Switchboard Operator/administrator

    3 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a number of full time shift & full time night Switchboard Operators on permanent contracts. Shifts will be 06:30 am - 14:00 pm and 14:00pm to 22:00 pm alternating between the two. The night shift operator is 10pm to 6.30am full time or part time job share. - As the first point of contact for the telecommunication service...

  • Switchboard Operator/administrator

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a full time shift Switchboard Operator on a permanent contract. The full time position is for a Shift operator working on a rotational 9-week shift pattern. Including weekends and bank holidays if shift falls on them. As the first point of contact for the telecommunication service of the UHBW Trust, operators are...

  • Receptionist/administrator

    4 weeks ago

    Bristol, United Kingdom Reflections Training Academy Full time

    Reflections Training Academy Hairdressing Training Provider - Educate in Order to Innovate_ **Receptionist/Administrator (Apprenticeship role)** **Duties will include**: - To work to and promote the Reflections company values at all times - Excellent and professional telephone manner - Managing a busy switchboard, taking, and distributing messages when...

  • Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Receptionist/administrative Assistant

    6 days ago

    Bristol, United Kingdom Next Level Training Full time

    We are looking for a receptionist who has a passion for customer service, is confident, able to communicate well, and interested in front-of-house and becoming part of the Reflections team. You will also have the opportunity to study towards a **Business Administration Level 3 **apprenticeship with Next Level. They will support you with regular skills and...

  • Receptionist/administrator

    6 days ago

    Bristol, United Kingdom Alder King Full time

    **EXPERTISE. PARTNERSHIP. RESULTS.** These are the foundations on which Alder King has built its reputation over the past 100 years. Today, we are a progressive and successful top 25 UK property consultancy, working with clients locally, regionally and nationally, adding value at every stage of the property life cycle. We’ve developed a way of working...

  • Receptionist Part-time

    4 weeks ago

    Bristol, United Kingdom Synergie Full time

    Acorn by Synergie is recruiting for their long-established client based in Portbury, near Bristol. Applicants to this role will have previous experience in customer service, and will have their own means of transport. This role is temporary to permanent. Part-time hours: - 2-week rotation - Week 1 - Monday to Wednesday 8am - 4:30pm - Week 2 - Thursday to...

  • Front of House

    3 weeks ago

    Bristol, United Kingdom Clarke Willmott Llp Full time

    Front of House Assistant – Facilities Management – Bristol Our Front of House Assistant role is a full-time position that is site based in our brand new, beautiful modern office situated in the heart of Bristol. As the Front of House Assistant, you will be an important member of the Facilities Management Team, reporting directly to the Office and...

  • Administrative Assistant Apprentice

    4 weeks ago

    Bristol, United Kingdom BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Client Host

    4 weeks ago

    Bristol, United Kingdom PRS Full time

    Job Title: Client Host Location:BS1 Pay £12-£12.50ph Working: Mon-Fri 08:30-17:30  Temporary JOB: Until  5th of June Summary: The main function of the Client Host is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions. Job Responsibilities: • Greets and directs...

  • Receptionist starting next week

    4 days ago

    Bristol, Bristol, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be working with a well-known and prestigious client who requires an experienced Receptionist to join them on a temporary assignment. You Will Be:Meeting and greeting clientsAnswering and recording telephone/reception enquiries promptly and efficiently using Microsoft TeamsLogging visitors recordsProviding refreshments to visitors when...

  • Receptionist starting next week.

    4 days ago

    Bristol, United Kingdom Juice Recruitment Ltd Full time

    Juice is delighted to be working with a well-known and prestigious client who requires an experienced Receptionist to join them on a temporary assignment. You Will Be: Meeting and greeting clientsAnswering and recording telephone/reception enquiries promptly and efficiently using Microsoft TeamsLogging visitors recordsProviding refreshments to visitors when...

  • Client Host

    2 weeks ago

    Bristol, United Kingdom PRS Full time

    Job Title: Client Host Location:BS1 Pay £12-£12.50ph Working: Mon-Fri 08:30-17:30 Temporary JOB: Until 5th of June Summary: The main function of the Client Host is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions. Job Responsibilities: • Greets and directs...