Switchboard Administrator

4 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Job summary

North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

This role will have a vital part to play in answering calls to the Hospital and operating our emergency paging system.

We are looking to recruit a full time Switchboard Agent who will work on a rotary shift basis (8 hours per shift) operating 365*24*7

Previous Applicants need not apply.

Main duties of the job

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.Candidates interested in applying will ideally have Switchboard experience and familiarity of working with the public. We are looking for unique individuals with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them.

About us

As a member of the Switchboard team, the post holder will have responsibility for answering a wide variety of calls and queries from the general public, in order to work with a high performing expert team capable of supporting all the requirements of the Trust.

Job description

Job responsibilities

To answer all incoming and internal calls to the Trust, in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.

To carry out all processes and procedures which involve the Switchboard Services,

including (where applicable), but not limited to operating Emergency Procedures,

including Cardiac Arrest, Fire and Major Incident Plan.

Ensure that Security arrangements within switchboard services are controlled at all

times.

During shift to be responsible for maintaining the following key information systems:

NEWS - To centrally record and then pass on to key medical staff summarised medical

information in support of National Early Warning Score (NEWS) initiative.

Rotas - Manage and update trust on call emergency rotas for Drs, Executives and senior

Managers and then process emergency calls for these rotas.

Directory - Carry out daily updates of the live switchboard directory.

Workbook - Carry out and log emergency calls and update switchboard workbook as necessary.

The proper and effective response is made to alarms monitored within Switchboard

Services, including medical alarms, boiler alarms and security alarms

Carry out all emergency test calls quickly and efficiently, as required.

Report any and all defects to computer or telephony systems or infrastructure within

Switchboard Services to the relevant department/stakeholder using the appropriate

instructions/procedures.

Manage and Issue bleeps and pagers according to the current procedure and update

the directory of holders. Testing and identifying maintenance requirements of

equipment and issuing replacement batteries, as required.

Knowledge and administrative tasks of the multi site service are maintained at all

times

Report all telephone, bleep, pager and call logging system faults appropriately, testing

lines and equipment and notifying the appropriate Team/Provider.

Carry out implementation of any change in administrative requirements to improve the

operational efficiency of the Switchboard Services professionally, without impacting

the service, the staff or the general public.

Maintain good communication and exceptional working relationships with all

Switchboard Services colleagues, line managers and other Trust staff at all times

To carry out any other duties that may be required of the post in order for the

Switchboard Services to be carried out properly and effectively.

Person Specification

Qualifications

Desirable

Educated to NVQ Level 3 in Call Centre Operations (or equivalent)

Experience

Desirable

Knowledge of working within the NHS is an advantage

Qualifications

Desirable

Has obtained a general IT training qualification, such as CLAIT or ECDL (or equivalent). Or is willing to work towards it.

Experience

Desirable

Proven knowledge of major switchboard services, preferably within an acute hospital environment is an advantage.

Knowledge

Essential

Good interpersonal skills, and to be able to handle contacts of all types and at all levels.

Knowledge

Essential

Have exceptional customer service skills.

personal

Essential

Advanced keyboard and telephone skills to accurately process a high volume of calls efficiently and update key trust information systems

  • Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    To answer all incoming and internal calls to the Trust, in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently. To carry out all processes and procedures which involve the Switchboard Services, including (where applicable), but not limited to operating Emergency Procedures, including Cardiac Arrest, Fire and Major...

  • Switchboard Administrator

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Switchboard Administrator

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Switchboard Administrator

    3 days ago

    Bristol, United Kingdom Hays Full time

    Switchboard Administrator Your new company A local government association.Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6-9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are...

  • Switchboard Administrator

    6 hours ago

    Bristol, United Kingdom HAYS Full time

    Switchboard Administrator Your new companyA local government association.Your new roleThe organisation are looking for a Switchboard Administrator on a temporary basis for 6–9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering working one day a week working from home (once trained). Hours of work...

  • Switchboard Administrator

    4 days ago

    Bristol, United Kingdom HAYS Full time

    Switchboard Administrator Your new company A local government association.Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6–9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are...

  • Switchboard Administrator

    2 weeks ago

    Bristol, United Kingdom Hays Business Support Full time

    Your new company A local government association. Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6-9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are Monday to Friday,...

  • Switchboard Administrator

    2 days ago

    Bristol, United Kingdom Hays Business Support Full time

    Your new company A local government association. Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6-9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering working one day a week working from home (once trained). Hours of work are Monday to Friday,...

  • Switchboard Administrator

    2 weeks ago

    Bristol, United Kingdom Hays Business Support Full time

    Your new company A local government association. Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6-9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are Monday to Friday,...

  • Switchboard Administrator

    2 weeks ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA local government association.Your new roleThe organisation are looking for a Switchboard Administrator on a temporary basis for 6-9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are Monday to Friday, 09:00-17:00....

  • Switchboard Administrator

    4 days ago

    Bristol, United Kingdom Hays Full time

    Your new company A local government association. Your new role The organisation are looking for a Switchboard Administrator on a temporary basis for 6–9 months. The post will sit within the Administrative Services team. The role is based in Portishead, offering one day a week working from home (once trained). Hours of work are Monday to Friday,...

  • Switchboard Operator/administrator

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a 2 Part time Night shift Switchboard Operators on permanent contracts. As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. Carry out all aspects of the...

  • Switchboard Operator/administrator

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are currently looking to recruit a number of Part time Night shift Switchboard Operators on permanent contracts. - As the first point of contact for the telecommunication service of the UHBW Trust, operators are responsible for providing an efficient switchboard/information service 24/7 to all staff and customers of the Trust. - Carry out all aspects of...

  • Receptionist/administrator

    1 month ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    An International leading professional services firm, have an opening for a permanent full time Receptionist/ Administrator to join their friendly and collaborative firm. The opportunity will provide you with a culture that rewards hard work while respectinglife/work balance. This is a great role for someone who can provide excellent customer service or...

  • Part Time Office Administrator

    1 week ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    An International leading professional services firm, have an opening for a permanent part time Office Administrator to join their friendly and collaborative firm. The opportunity will provide you with on-the-job training, and a culture that rewards hardwork while respecting life/work balance. £25,000 (pro rata) salary is on offer. The working hours are 21...

  • Switchboard Administrator

    2 months ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally...

  • Administrator (FTC)

    5 days ago

    Bristol, United Kingdom Spire Healthcare Full time

    Hospital Administrator - Fixed Term Contract - Maternity Cover | Admin/Reception | Rewarding Healthcare Environment | Free Parking We have an exciting opportunity for an experienced Administrator to join our team on a maternity cover contract. This role will support our admin teams across Reception, General Admin, Bookings and Medical Records located in...

  • Reception/administrator

    1 day ago

    Bristol, United Kingdom CXC Global Full time

    CXC Global is delighted to be working in partnership with the world's largest aerospace company and leading manufacturer of commercial airplanes and defence, space, and security systems. They are engineers, technicians, skilled scientists and thinkers, bold innovators, and dreamers. They are looking for a **Reception Administrator **for their Bristol office....

  • Receptionist/administrative Assistant

    1 month ago

    Bristol, United Kingdom Next Level Training Full time

    We are looking for a receptionist who has a passion for customer service, is confident, able to communicate well, and interested in front-of-house and becoming part of the Reflections team. You will also have the opportunity to study towards a **Business Administration Level 3 **apprenticeship with Next Level. They will support you with regular skills and...

  • Bank Administrator

    3 days ago

    Bristol, United Kingdom Spire Healthcare Ltd Full time

    Bank Hospital Administrator | Admin/Reception | Rewarding Healthcare Environment | weekly pay | Flexible working We have an exciting opportunity for an experienced Administrator to join our Staffing Bank. This role will support our admin teams across Reception, General Admin, Bookings and Medical Records located in our Bristol Hospital. At Spire Bristol...