Customer Service Advisor
2 weeks ago
We have an exciting opportunity that has become available with our client APHA. Are you confident in your customer service and administration skills? Do you enjoy communicating with a wide range of people? If you answered 'Yes', we would love to hear from you.
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**Role**:Customer Advisor - APHA
**Location**: York (Home working but will be required to work in the York office for the first week of training)
**Salary**: £11.47ph
**Duration**:This is a long term on-going temporary position
**Working Pattern**:These roles will be shift-working roles. You will be working a 4-on/4-off pattern, alternating between 6AM - 5PM or 1PM - Midnight, 37 Hours per week
Whilst in training, you will be expected to work Monday - Friday, 09:00 - 17:00 (excluding bank holidays).
On commencement of shift working, You will receive an additional 12.5% uplift on their pay.
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**The Team**:
You will be working in a friendly and supportive team in a fast paced, reactive and varied role. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team.
**What will be your primary responsibilities?**
- These roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries
- You will use systems to process the calls, deal with the query and update customer information.
- You will also make outbound calls to customers to seek or clarify information.
Your role is to resolve queries wherever possible with a "once and done" approach
- You will also be expected to provide support to our customers in a wide variety of ways as well as to support the management team
- You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands
- Being confident to escalate and seek advice for queries from the management team
- Able to use own initiative
**Benefits**
In return for your work and commitment, working for this organisation can offer you some fantastic benefits:
- The opportunity to join and work in the public sector
- Learning and development opportunities to grow your career
- 28 days per year (pro-rata)
- Full training and induction
**About Us**
We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.
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