Complaints Customer Services Advisor

4 weeks ago

North London, United Kingdom Colbern Limited Full time

948217-4410-23215 NCD

Complaints Customer Services Advisor
Islington
Contract
£21.33 per hour

Our client is looking for a highly experienced Complaints Customer Services Advisor.

1. To ensure complaints are dealt with and responded to within time frames and monthly
targets are met.
2. To ensure that all duties are being carried out satisfactorily and to the required professional
standard and the processing of payments and invoices as required.
3. To ensure that proper systems are in operation to monitor complaints and enquiries
concerning service delivery and to liaise with other parts of Property Services in the
investigation of complaints from the public or local ward Councillors.
4. To attend and minute meetings, including public meetings, as directed by the CSM.
5. To maintain effective internal communication systems to ensure the speedy generation and
receipt of information.
6. Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.
7. Assist in the planning and implementation of customer consultation exercises in conjunction with partners to ensure that customer needs are identified and learning is implemented by service providers.
the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention
of senior housing staff.
9. To receive, respond to or refer telephone calls to the appropriate officers, as required.

Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems

2 Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints

3 Experience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project management

4 Experience of working in a social housing environment
5 To have a good knowledge of housing and repairs services and able to deal appropriately and effectively with council tenants and leaseholders both in person and on the telephone

6 To be numerate and literate commensurate with the requirements of the post

7 Ability to investigate and respond formally to complaints and members enquiries and deal with a range of correspondence

8 Ability to maintain record systems and administrative procedures, in support of the housing service

9 Ability to ensure that standards and performance targets are met

10 Ability to monitor and control procedures and to recommend improvements to council/contractor processes that will improve
the customer experience

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

  • Advisor services

    3 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! 35 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise...

  • Advisor services

    3 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! 35 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise...

  • Complaints & Service Advisor

    7 days ago

    London, United Kingdom BBC Full time

    Job Introduction The BBC are looking for a Complaints and Service Advisor to provide support for audience complaints and enquiries. Advisors will also use their knowledge and expertise of the editorial guidelines, complaints framework and enquiries process to ensure contacts from the public are handled effectively between Audience Services, the rest of the...

  • Customer Services Advisor

    7 days ago

    London, United Kingdom The Hyde Group Full time

    Customer Services Advisor (Temp to Perm) - Immediate Start!London Bridge£24,00035 hours per week, Monday to Friday 9:00 am to 5:00 pm13 Weeks temporary with a view to going permanentHyde is looking to recruit a Customer Services Advisor to work within our Complaints team.Hyde is one of the UK’s leading and award-winning providers of affordable homes in...

  • Customer Service Advisor

    7 days ago

    North Shields, United Kingdom The House Outfit Full time

    We are looking for a Customer Service Advisor who can help us deliver excellent customer service to our growing customer base. You should have a positive can-do attitude and build rapport with our customers, providing them with a positive experience and sharing an enthusiasm for premium wall art. This is a part time role and the hours will always be...

  • Customer Services Advisor

    4 weeks ago

    London, United Kingdom Akton Recruitment Full time

    **Customer Services Advisor** **Islington** **Temporary Contract **Job Role** To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To ensure that...

  • Customer Services Advisor

    1 month ago

    London, United Kingdom Novax Recruitment Ltd Full time

    Customer Services Advisor Islington £23 per hour (umbrella) Full Time Contract ( 3 months ) Novax Recruitment is actively seeking a Customer Services Advisor in Islington. This is a contract without a scope for extension working full time hours. The job: - To ensure complaints are dealt with and responded to within time frames and monthly targets are...

  • Customer Services Advisor

    3 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! London Bridge £24,00035 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Hyde is one of the UK’s leading and award-winning providers of affordable...

  • Customer Services Advisor

    5 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! London Bridge £24,00035 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Hyde is one of the UK’s leading and award-winning providers of affordable...

  • Customer Services Advisor

    1 month ago

    London, United Kingdom Akton Recruitment Full time

    **Customer Services Advisor** **Islington** **Job Role** To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To ensure that proper systems are...

  • Advisor services

    3 weeks ago

    North East England, United Kingdom Excelerate Full time

    Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) 24 per hour ( subject to experience, 7.Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am8pm. Some weekend work...

  • Service Advisor

    6 days ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Customer Services Advisor

    1 week ago

    London, United Kingdom The Hyde Group Full time

    Customer Services Advisor (Temp to Perm) - Immediate Start!London Bridge£24,00035 hours per week, Monday to Friday 9:00 am to 5:00 pm13 Weeks temporary with a view to going permanentHyde is looking to recruit a Customer Services Advisor to work within our Complaints team.Hyde is one of the UK’s leading and award-winning providers of affordable homes in...

  • Customer Service Advisor

    18 hours ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full time, permanent** **basis**based in **Ealing Gateway,** **London. **In return you will receive a competitive salary of circa **£24,400 per annum.** - Do you have demonstrable experience in customer service?- Do you have experience using IT systems?- Do you have...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom LinkPoint Resources Ltd Full time

    **_Hybrid working: 2/3 days from Home per week (exc. First two weeks for training & September which is fully office based)_** **_£25,000 pro-rata for a 4-month FTC_** **Customer Service Advisor’s Core Duties** - Manage customer platform upgrades - Provide new platform walk throughs, resolve issues, and provide solutions - Identify customer needs and...

  • Customer Services Advisor

    4 weeks ago

    North London, United Kingdom Colbern Limited Full time

    940558-3336-2469 NCD Customer Services Officer Islington Contract £22.62 per hour Our client is looking for an experienced Customer Services Officer - you must have experience of working in a CALL CENTRE ENCIRONMENT and also have extensive experience of COMPLAINTS HANDLING. Key responsibilities 1. To ensure complaints are dealt with and responded to...

  • German Customer Service Advisor

    1 month ago

    Oxford Business Park North, United Kingdom Berry Recruitment Full time

    Do you want to work for a company with a clear, people focused, inclusive and passionate vision? "We believe that we are better together, and we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. We want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize...

  • Customer Services Advisor

    1 month ago

    North London, United Kingdom iWork Recruitment Limited Full time

    Contract to start ASAP until 25-06-24 with a possible extension. **Key responsibilities** To ensure complaints are dealt with and responded to within time frames and monthly targets are met. To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required. To...

  • Customer Service Advisor

    4 days ago

    London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...

  • Customer Service Advisor

    1 week ago

    North Shields, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...