Customer Service Advisor

2 weeks ago


Mexborough South Yorkshire, United Kingdom Venatu Consulting Ltd Full time

Customer Support Advisor
Our client is looking for a Customer Support Advisor to cover a Maternity leave position. The vacancy will be for 12 months on a fixed term contract with a possibility of permanent employment.
To provide vital sales, customer service and administrative support to ensure quality service provision.
Handle key accounts enquiries within the 2-hour window to prevent service charges.
Complete survey feedback calls (outbound) contacting online customers.
Identify initiatives and maximise exposure for the brand recommending courses of action.
Create awareness of the brand and product offerings, communicate information and gain insight into customers.
Handle customer enquiries received daily through the Live Chat communication option on the business website.
Demonstrate a thorough understanding of company product range and services.
Additional duties as assigned by the Customer Service Manager that are deemed necessary for effective business operations.
Over 2 years' experience of Customer service and Sales.
Professional telephone manner with a consultative approach and tone of voice.
Numerate and analytical with the ability to interpret data and patterns into relevant actions.
Computer literate and experienced in database navigation
Specific IT skills - Excel, Word, PowerPoint, CRM and SAP.
Hours of Work:The position working hours are on a 2 week rota:
00pm Monday to Thursday and 8am until 3.00pm Monday to Thursday and 9.Customer Support Advisor sits within the commercial division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you have the customer support advisor criteria, please do get in touch and we would be happy to discuss the role with you in further detail.
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