Customer Support Advisor

4 weeks ago


Mexborough South Yorkshire, United Kingdom Venatu Consulting Ltd Full time

Customer Support Advisor

Mexborough

£24,390

Our client is looking for a Customer Support Advisor to cover a Maternity leave position. The vacancy will be for 12 months on a fixed term contract with a possibility of permanent employment.

The purpose of the vacancy is to ensure that the validating of customer orders is carried out in a timely, accurate and efficient manner.

Handle customer enquiries and any issues with a professional manner, displaying excellent oral communication and listening skills.

To provide vital sales, customer service and administrative support to ensure quality service provision.

Duties include:

Input orders with a high degree of attention to detail as and when required.
Handle customer enquiries effectively and in a timely manner.
Handle key accounts enquiries within the 2-hour window to prevent service charges.
Complete survey feedback calls (outbound) contacting online customers.
Identify initiatives and maximise exposure for the brand recommending courses of action.
Create awareness of the brand and product offerings, communicate information and gain insight into customers.
Handle customer enquiries received daily through the Live Chat communication option on the business website.
Demonstrate a thorough understanding of company product range and services.
Act as a representative of the Company and always represent their interests.
To attend internal and external meetings as and when required.
Additional duties as assigned by the Customer Service Manager that are deemed necessary for effective business operations.
Experience required/Desired

Over 2 years' experience of Customer service and Sales.
Excellent oral communication skills and superb listening skills.
Professional telephone manner with a consultative approach and tone of voice.
Highly organised and self-motivated with the ability to prioritise tasks.
Numerate and analytical with the ability to interpret data and patterns into relevant actions.
Well-organised, structured, and systematic in approach to tasks.
Computer literate and experienced in database navigation
Specific IT skills - Excel, Word, PowerPoint, CRM and SAP.
Used to working to achieve set KPIs and sales targets.
Hours of Work:The position working hours are on a 2 week rota:

8am until 4.00pm Monday to Thursday and 8am until 3.30pm on a Friday (30 min unpaid lunch break each day)
9am until 5.00pm Monday to Thursday and 9.30am start on Friday (30 min unpaid lunch break each day)
DONSM

Customer Support Advisor sits within the commercial division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you have the customer support advisor criteria, please do get in touch and we would be happy to discuss the role with you in further detail.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system.

This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy pleasevisit our website #J-18808-Ljbffr

  • Mexborough, United Kingdom Venatu Consulting Ltd Full time

    Customer Support Advisor Mexborough£24,390Our client is looking for a Customer Support Advisor to cover a Maternity leave position.  The vacancy will be for 12 months on a fixed term contract with a possibility of permanent employment.The purpose of the vacancy is to ensure that the validating of customer orders is carried out in a timely, accurate and...


  • Mexborough, United Kingdom Supplies for Candles Full time

    **Supplies for Candles** We are looking for an enthusiastic **Customer Service Advisor **to contribute to our growing customer base. You will be responsible for responding to all customer queries, closing and generating sales deals over the phone and maintaining good customer relationships. You must be comfortable presenting products or services over the...

  • Contract Support

    2 weeks ago


    Rotherham, South Yorkshire, United Kingdom The Recruitment Group Full time

    Finance Administrator 6 month contract Monday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period) The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great opportunity to work with a very reputable brand...

  • Customer Advisor

    3 weeks ago


    Doncaster, South Yorkshire, United Kingdom Lakeside Village Full time

    Pavers are currently recruiting for a 16 hour Customer Advisor in their store here at Lakeside Village. The successful candidate would need to be flexible to provide cover when needed, have excellent customer service skills and be a team player. Experience in a similar role is preferred but training will be given. To Apply Please apply through indeed...


  • Sherburn in Elmet, North Yorkshire, United Kingdom Logistics People Full time

    Customer Service Advisor Wanted In SHERBURN! Logistics People are looking for a Customer Service Advisor to join our team. Monday - Friday 07:00 - 15:00 Shifts Available Sunday - Thursday 18:00 - 02:00 Shifts Available Logistics People are currently recruiting a Customer Service Advisor to join our Team in Sherburn, based at our Great Bear Site. As...


  • Barnsley, South Yorkshire, United Kingdom Manpower Full time

    Manpower are partnering with our prestigious client to find their next customer service centre advisor in Barnsley.This role is a telephony-based role where you will support with incoming claims, phone customers to discuss the claim and talk through the repair process. Be available to answer phones to speak with both customers and work providers, providing...


  • Rotherham, South Yorkshire, United Kingdom The Recruitment Group Full time

    Finance Administrator Hellaby £23400 to £27000 (pro rata) 6 month contract Monday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period) The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great opportunity...


  • Redcar, North Yorkshire, United Kingdom Plusnet Full time

    Full Time : Permanent 00 at 9 months in the role,plus quarterly bonus Hourly rate: £12.Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our...


  • Methley, West Yorkshire, United Kingdom Crossroads Truck & Bus Limited Full time

    Customer Service Advisor Normanton Depot Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers. We are recruiting for a Customer Service Advisor to join our...


  • Ayr, South Ayrshire, United Kingdom Steer Automotive Group Full time

    Monday to Friday 40 hours per week Full time, permanent Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referal bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards colleague recognition scheme ...


  • Ayr, South Ayrshire, United Kingdom Steer Automotive Group Full time

    Monday to Friday 40 hours per week Full time, permanent Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referal bonus scheme Enhanced parental leave Enhanced sick pay Talk to us about flexible working VIP Awards colleague recognition scheme ...

  • Customer Advisor

    3 days ago


    Huddersfield, West Yorkshire, United Kingdom Cldrecruitment Full time

    Join to apply for the Customer Advisor role at CLD Recruitment (Leeds) Ltd 1 day ago Be among the first 25 applicants Join to apply for the Customer Advisor role at CLD Recruitment (Leeds) Ltd Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job...


  • Barnsley, South Yorkshire, United Kingdom DAF Trucks UK Full time

    Motus Commercials located in  Barnsley is on the lookout for a dedicated  Customer Sales Advisor to join our friendly team providing exceptional levels of service to our customers. Bonus and overtime available From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Holiday allowance of 23 days...


  • Esholt, West Yorkshire, United Kingdom Bayfields Opticians and Audiologists Full time

    Job Description Client Communications Advisor Apperley Bridge, Esholt, BD17 7RH £20,611.50 per annum We are looking for an enthusiastic Client Communications Advisor to join our growing team. This role is Monday to Saturday (Tuesday's off), 9am – 5pm (37.5 hours per week.). Within this role, you will ensure all eye and hearing clinics are booked...


  • West Yorkshire, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Leeds / Home Working 3 months+ £12.00 PAYE + holiday Hamilton Woods Associates are currently recruiting for a Customer Service Advisor for a housing association in West Yorkshire. Home working is available, with travel to their Leeds office for training in the first week. Responsibilities of the Customer Service Advisor...


  • North Yorkshire, United Kingdom Jark Full time

    Customer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections,...


  • South Shields, United Kingdom Adecco Full time

    Join our client's team as a Patient Support Advisor and make a real difference in the lives of patients and their support persons. As a Patient Support Advisor, you will be responsible for responding to and documenting customer technical enquires via phone calls and emails. You will engage with prospective and current customers, including patients, their...


  • Rothwell, West Yorkshire, United Kingdom The Caraires Consultancy Full time

    Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and...

  • Holiday Advisor

    3 days ago


    Doncaster, South Yorkshire, United Kingdom Orb Recruitment Full time

    Orb Recruitment Ltd have a wonderful opportunity available for an experienced, confident and enthusiastic Sales Advisor to join our client - an industry leading Automotive company in Doncaster, DN6. The Role of a Sales Advisor The role of the Sales Advisor is primarily to contact both new and existing customers. Liaising with various departments to help our...

  • Sales Advisor

    4 weeks ago


    South Yorkshire, United Kingdom Service Care Full time

    We are reciting for part time sales advisor based in Catcliffe. The contracts are set to run for 3 months to start asap! The sales advisor is responsible for sales of new build shared ownership and market sale homes, achieving the required sales targets. Working on site representing the sales team, providing a professional, friendly and efficient service...