Customer Service Advisor

1 month ago


Mexborough, United Kingdom Supplies for Candles Full time

**Supplies for Candles**

We are looking for an enthusiastic **Customer Service Advisor **to contribute to our growing customer base. You will be responsible for responding to all customer queries, closing and generating sales deals over the phone and maintaining good customer relationships.

You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by providing outstanding customer service.

**Responsibilities**
- Keep customers informed about new products or services we are able to provide
- Ensure we understand customer requirements and close sales for new products
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Contacting potential customers to inform them about a product or service
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Develop additional sales with existing customers
- Target and establish sales with new customers
- Build strong relationships with all customers to further develop ongoing business.
- Liaising with other Departments to meet the needs of the customer

**Requirements**:

- Proven experience (min 3 years) in a customer service role
- Proven track record of successfully meeting targets
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Even-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 26/01/2024


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