Customer Service Administrator

2 days ago


Tamworth, United Kingdom Swish Full time

Hours of work Mon - Fri 9am/9:30am - 2pm.

**Role**

The role of Customer Service Administrator is to support the Customer Service Team with Admin related tasks

**Mandatory Responsibilities**
- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines
- Work efficiently and effectively
- Ensure effective communication with the customer

**Role Responsibilities**

To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one.
- Ensure that all delivery notes are filed correctly
- Contact customers on a weekly basis and establish how many stillages require collection and update the transport team
- Checking and processing of sales orders
- Raising credit notes
- Issuing collection note paperwork
- Raising cases on CRM system
- Filing of sales orders and credit notes
- Admin support for other departments as and when required

Performance Measures

Attendance
- Efficiency
- Performance reviews

Personal Attributes
- Excellent telephone manner
- Organised approach to work
- Ability to work on own initiative
- Attention to detail
- Positive approach to the working environment
- Driven approach to work

Skills/Abilities/Qualifications
- Competent with Microsoft packages
- Navision experience desirable but not essential
- Good level of numeracy
- Strong communication skills



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