Customer Service Role

4 weeks ago

Bracknell, United Kingdom South Western Railway Full time

As a Gateline Assistant, you are a vital part of our station experience. You'll often be the first member of staff that our customers will see; having to answer questions, give advice and adapt to any service disruption that may occur will be key to ensuring that our customers are informed and comfortable about their journeys ahead

**Please note if successful at the screening stage you will be invited to attend an assessment at Southampton. Please note further details regarding travel arrangements will be provided nearer the time.**

**Who are you?**

You are organised and efficient and able to cope with repetitive tasks under pressure at times. You love people, you are a great communicator and can talk to anyone and are passionate about doing the right thing - nothing is too much trouble. You are alert and flexible in your approach to tasks and the day, or night, ahead.

**Main things you'll deliver**

Often the first port of call for our customers, whether that be for information, or help with their tickets, your job is to make sure the customer has everything they need to travel confidently by train.

You'll keep customers updated about their journeys in your face-to-face interactions and importantly bring your own personality along to make it a truly personal welcoming experience for our customers.

As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.

You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your part of the station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.

**Working hours**

Working 15 hours per week, Monday to Friday 1530 to 1830.

Please note that although this is a part time position, your will be required to work on a full time basis for the training period.

**Other important information**

Because we always need to be alert, we have very strict requirements around drugs and alcohol, and you will need to pass a medical checking your general health. You will also need to be able to complete a number of assessments that make sure you are the right person for this varied yet demanding role in delivering great journeys for our customers.

In return we offer a competitive salary and a variety of valuable benefits including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant), 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.

Please note applicants who require a visa, must have at least 6 months remaining at the time of their appointment.

**At SWR we believe our people are our greatest asset.**

**We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.**

**Ref**:021492

**Company**:South Western Railway

**Website Skillset**:Customer Service

**Contract Type**:Permanent - Part Time

**Contracted Hours**:15

**Location**:Bracknell

**Salary**:£19,497 per annum pro rata, plus regional allowance of £951 per annum pro rata

**Closing Date**:24 February 2023

  • Home Services Officer

    1 month ago

    Bracknell, United Kingdom Service Care Solutions Full time

    Home Services Manager Bracknell, UK Temporary - 6 Months + Full Time 35 hours We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and...

  • Home Services Officer

    4 weeks ago

    Bracknell, United Kingdom Service Care Solutions Full time

    Home Services Manager Bracknell, UK Temporary - 6 Months + Full Time 35 hours We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and...

  • Home Services Officer

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Service Care Solutions Full time

    Home Services ManagerBracknell, UKTemporary - 6 Months +Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the...

  • Home Services Officer

    3 weeks ago

    Bracknell, United Kingdom Service Care Solutions Full time

    Home Services ManagerBracknell, UKTemporary - 6 Months +Full Time 35 hoursWe are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the...

  • Customer Service

    3 weeks ago

    Bracknell, United Kingdom IVI Group Ltd Full time

    **IMMEDIATE START- NO EXPERIENCE NEEDED** Do you feel your career isn’t getting you anywhere? Are you a driven and enthusiastic individual seeking to launch your career in a dynamic and fast-paced environment? IVI Group is currently expanding its team of brand ambassadors in **Slough**, and we are actively seeking talented individuals like you to join...

  • Customer Services Advisor

    4 weeks ago

    Bracknell, United Kingdom The DX Group Full time

    **Customer Service Assistant Job Description*** **Interviews to take place week commencing 9 January 2023** **Role Summary**: The Customer Service Assistant reports to the Customer Service Manager. The role of the Customer Service Assistant is to ensure the Service Centre understands and satisfies its Customer requirements. It is also the responsibility of...

  • Home Services Manager

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Service Care Solutions Ltd Full time

    Home Services Manager Bracknell, UK Temporary - 6 Months + Full Time 35 hours We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning...

  • Customer Service Representative

    3 weeks ago

    Bracknell, United Kingdom Huntress Full time

    Are you a highly organized individual with excellent attention to detail? Do you have a passion for Customer Service? If so, please read on Our client is looking for an individual with previous customer service experience to join their dynamic team as a Customer Service Representative. You will provide exceptional support to the wider team, all customers,...

  • Customer Service Administrator

    3 weeks ago

    Bracknell, United Kingdom Huntress Full time

    Are you a highly organized individual with excellent attention to detail and the ability to manage a busy workload? Do you have a passion for providing excellent Customer Service? If so, please read on Our client is looking for an individual with previous customer service experience to join their dynamic team as a Customer Service Administrator on a...

  • Customer Service Representative

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Huntress Full time

    Are you a highly organized individual with excellent attention to detail? Do you have a passion for Customer Service? If so, please read onOur client is looking for an individual with previous customer service experience to join their dynamic team as a Customer Service Representative. You will provide exceptional support to the wider team, all customers, and...

  • Customer Service Operator

    5 days ago

    Bracknell, United Kingdom HealthHero Full time

    Customer Service Operator Office-based, Bracknell, Berkshire £11.00 - £12.00 per hour Full-time and Part-time positions available HealthHero is a leading digital healthcare provider, revolutionising the way people access and receive healthcare services. As a Customer Service Operator, you will play a vital role in providing exceptional customer service...

  • Customer Service Advisor

    2 weeks ago

    Bracknell, United Kingdom The Recruiters Room Full time

    **Customer Service Advisor** **Bracknell** **up to £28,000 + bonus** **Mon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)** **Permanent** - To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to...

  • Customer Service Executive

    2 weeks ago

    Bracknell, United Kingdom Nexo Recruitment Ltd Full time

    A rare and exciting opportunity has arisen for an office based, Permanent Customer Service Executive to join an organisation who have been a leader in the energy efficiency market for over 40 years with £45m turnover, 75 members of staff with customers nationwide serviced from newly refurbished offices in Finchampstead, Berkshire. Full and Thorough training...

  • Customer Service Advisor

    4 weeks ago

    Bracknell, United Kingdom The Recruiters Room Full time

    Customer Service AdvisorBracknellup to £28,000 + bonusMon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)Permanent* To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever...

  • Customer Service Advisor

    1 month ago

    Bracknell, United Kingdom The Recruiters Room Full time

    Customer Service AdvisorBracknellup to £28,000 + bonusMon - Fri 08:00- 5:30 and 1 in 4 Saturday mornings (08:00-12:00)Permanent* To be considered for this role, we ask that applicants truly ARE driven by delivering SUPERB levels of customer service. Perhaps you have been working in retail OR a call centre role and are ready to progress your career? Whatever...

  • Customer Services Coordinator

    2 months ago

    Bracknell, United Kingdom Parkside Office Professional Full time

    Our international client based in Bracknell, Berkshire requires a Customer Service Coordinatorto join their busy team. The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction. Our client is looking for a warm...

  • Customer Service Coordinator

    3 weeks ago

    Bracknell, United Kingdom Antal International Full time

    Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator** **to join their busy team. The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction. Our client is looking for a...

  • Customer Services Coordinator

    3 weeks ago

    Bracknell, United Kingdom Parkside Office Professional Full time

    Our international client based in Bracknell, Berkshire requires a Customer Service Coordinatorto join their busy team. The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction. Our client is looking for a warm...

  • Customer Service Advisor

    3 weeks ago

    Bracknell, United Kingdom The Recruitment Group Full time

    Customer Service Advisor Temporary (up to 7 months initially) Bracknell, RG12 8HT Hourly Rate £13.34 per hour Hours - Monday to Friday 37.5hours per week (Hybrid Working) Customer Service / Order Processing / Customer Enquiries / Customer Resolution / Account Management The Recruitment Group is working with a global manufacturing and distribution company...

  • Customer Service Administrator

    2 months ago

    Bracknell, United Kingdom Reed Business Support Full time

    Do you enjoy providing excellent customer service? Do you have administration experience? My client located in Bracknell is looking for a Customer Service Administrator that is proactive and with a can do attitude. If you are looking to join a global leader in commercial services and have customer service experience then this could be the role for...