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Customer Service Operator
1 week ago
Customer Service Operator
Office-based, Bracknell, Berkshire
£11.00 - £12.00 per hour
Full-time and Part-time positions available
HealthHero is a leading digital healthcare provider, revolutionising the way people access and receive healthcare services. As a Customer Service Operator, you will play a vital role in providing exceptional customer service and support to our patients and healthcare professionals.
About the Role:
- Answer incoming calls and respond to customer queries
- Book appointments and provide support to patients, GPs, and other healthcare professionals
- Process prescriptions, referral letters, and other health documentation
About You:
- Excellent customer service skills, with a friendly and helpful attitude
- Strong communication skills, both verbal and written
- Computer literate with proficiency in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Experience in customer service or call centre roles is a plus
- Ability to maintain patient confidentiality and adhere to data protection regulations
- Strong problem-solving skills and attention to detail
**Benefits**
You will receive ongoing training and support
Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
Company Pension scheme
Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
20 days holiday +8 days bank holiday
Free parking
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
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