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Customer Services Coordinator
5 months ago
Our international client based in Bracknell, Berkshire requires a Customer Service Coordinatorto join their busy team.
The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.
Our client is looking for a warm and friendly personality who really enjoys working with Customers in order to provide enthusiastic and high-quality service.
**Main Responsibilities**:
Working within the Customer Services team, you will ensure that exceptional levels of customer satisfaction are provided through the achievement of service targets.
**Responsibilities**:
- Validation of agreement documentation.
- Building and maintaining strong relationships.
- Providing advice and expertise to the Network.
- Handling customer phone calls and written inquiries in a professional manner
- Making amendments to our customers ' finance agreements.
- Allocating manually paid monies to customers' agreements accurately.
- Processing customer complaints to a compliant high standard.
- MS Office Suite and SAP
**Shift Pattern - 35 hr week - 8 to 4, 9 to 5, and 10 to 6 - 1 Saturday in 3 or 4 and time off in lieu.**
**Qualifications, skills, and experience required**:
- Experience in a customer service environment.
- Preferably enjoys working in a high-pressure call centre
- Great communicator with the ability to build relationships with customers and colleagues.
- First-class organizational skills with a strong ability to multitask.
- Conscientious self-starter who makes sure that objectives are achieved.
- Quality conscious with an eye for detail.
**Hybrid working**
**Interested?**
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
